Client Project Manager

JOB SUMMARY

This job will manage small scale projects and enhancement packages with mentorship and leadership from more senior Delivery Owners. The incumbent provides project management leadership and facilitates the delivery of system changes from approval through to release to production. The leadership provided includes all project management outputs as well as extensive communication with business stakeholders both internally and externally with clients. In some cases, the incumbent will be expected to travel to customer sites to help develop project plans and deliver projects. Responsible for the successful completion of the project on time, on budget and with high quality. Projects will be delivered using Agile Methodologies as defined by the Delivery Excellence processes.

ESSENTIAL RESPONSIBILITIES

• Manage deliverables based on delivery excellence processes. Present project status to stakeholders in both written and verbal form. Maintain project risk / issue lists and take action to mitigate risks and address issues. Ensure that all stakeholders have full and timely communication of project activities. Manage resource utilization on the project through matrixed delivery across the product teams.   
• Develop artifacts related to the delivery excellence processes and ensuring that those artifacts are properly maintained and shared with project stakeholders. Develop project schedule and work breakdown to ensure complete delivery of the project requirements. Create both internal and external budget documents and prepare to manage profitability of overall project. Develop resource plans and coordinate with development teams to ensure proper resource alignment.
• Ensure that all project artifacts are updated on expected schedules. Maintain project time tracking including estimate to complete as well as ensuring that all hours logged to a project are accurate. Closely monitor scope adherence to ensure that all documented requirements are delivered as requested. Manage scope through the change control management processes to ensure that all work is properly documented.   
• Identify any changes to delivery and actively escalate those challenges to manager or director as appropriate. Manage tasks across the matrixed organization to own all aspects of the delivery. Build a productive trusting relationship with the stakeholders both internally and externally through communications and accomplishments.   
• Accept the projects from the solution process and developing an understanding of the new work. This includes reviewing domains impacted and understanding the end to end process for delivery of the project. Identification of stakeholders and ensuring the proper communication is developed for all stakeholders.
• Adhere to all release management stage gates and timelines. Ensure that project delivery outputs are properly included in releases including monitoring release weekend activities and reporting progress during the release activities. Post closing conduct lessons learned and document process improvements. 
• Other duties as assigned or requested.

​

EDUCATION

Required

• Bachelor's Degree in Healthcare, Information Technology or closely related field

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 1 year with Project delivery
• 1 year with Client Relationships

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Project Management Professional (PMI)

SKILLS

• Project Management 
• Financial Planning and Management 
• Strong Communication skills 
• Problem Management and Resolution 
• Working in a Matrixed Organization 
• Client expectations management 

Language (Other than English):

None

Travel Requirement:

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice