Client Payroll Manager (MST or PST)

Earned is a category-defining, first-in-kind tax-smart financial services firm dedicated to serving doctors, their families, and their practices. Our goal is to be the only financial partner doctors need by seamlessly integrating personal and practice-based solutions to maximize their wealth potential and drive better financial outcomes. Our technology-driven approach, supported by fiduciary experts and modern tax-smart tools, ensures clients have a clear, real-time view of their financial trajectory through our iOS app and beyond. Our offering is differentiated, superior and creates deep connections with our clients.

What further sets Earned apart is our strategic growth model. We have secured an initial $200M commitment to fuel an aggressive M&A strategy, acquiring and integrating best-in-class financial services firms to expand our capabilities and accelerate our vision. Backed by leading investors—including Summit Partners, Silversmith Capital, Juxtapose, Hudson Structured, and Breyer Capital—we are rapidly scaling to redefine financial services for medical professionals.

Join us as we build the future of financial services for doctors—faster, smarter, and at scale.

Job Summary

The Payroll Manager will lead a remote payroll department that services more than 400 of our physician clients’ accounts across the U.S. This role will oversee the TPA payroll process, manage daily workflows, and ensure compliance with relevant laws and regulations. They will also be responsible for developing and implementing payroll policies and procedures.

This role requires strong leadership, multi-tasking, and expertise in payroll operations, tax filings, and client relationship management within a high-volume environment.

Key Responsibilities

• Manage a department processing third party administrator payroll for a high volume of clients including individuals, practices, LLCs, and S Corps.

• Oversee daily payroll workflows ensuring accuracy, timeliness, and quality.

• Lead, mentor, and develop payroll team through performance management, training, and regular feedback.

• Provide support by covering processor duties during absences or high-volume periods.

• Manage workload distribution for equitable client assignments among team members

• Supervise payroll processing for all client accounts, ensuring compliance with company policies and regulatory standards.

• Manage quarterly and annual payroll tax filings, including W-2 generation and year-end reconciliations.

• Investigate and resolve tax filing discrepancies, IRS and state payroll notices, and other compliance issues.

• Stay current on evolving federal, state, and local payroll laws and regulations to ensure continued compliance and process updates.

• Oversee payroll policies and procedures, identifying opportunities for improvement and automation.

• Lead new client sales/onboarding, ensuring a smooth transition from sales to service, including intake, demo, and education.

• Serve as the primary escalation point for complex client issues, ensuring prompt and professional resolution.

• Promote and support additional value-added services to clients.

• Track departmental performance metrics, deadlines, and accuracy goals.

• Identify and implement process improvements to enhance team productivity and client experience.

Key Requirements

• Bachelor’s degree in accounting, Business Administration, or related field (or equivalent experience)

• 5+ years of payroll experience, including 2+ years in a supervisory or management role

• Proven experience overseeing multi-client or multi-state payroll operations

• In-depth knowledge of payroll tax compliance, quarterly/annual filings, and W-2 processing

• Experience resolving IRS or state payroll tax notices

• Strong understanding of evolving payroll laws and best practices

• Proficiency with Salesforce and payroll software such as iSolve

• Exceptional communication, organizational, and leadership skills suited to a remote team environment

Preferred Requirements

• Certified Payroll Professional (CPP)

• Experience in an outsourced payroll, PEO, or accounting firm environment

• iSolve software experience

• Familiarity with HR platforms such as Mineral HR or other HRIS systems

• An attractive total compensation package

• Employer-sponsored health insurance (medical, dental, vision)

• 401k + 5% match