Client Partner

Our mission is to inspire authentic relationships through unforgettable live experiences. We deliver on that mission through two complementary platforms: 

• Food Services platform which, under one roof, offers the nation's only one-stop shop for catering, ranging from recurring corporate meal programs to food truck-driven special events. The platform includes Roaming Hunger (the nation's leading food truck and mobile food marketplace), Cater2.me (a premier, curated, office catering provider), and Mobile Food Alliance (also known as MFA, which supports food entrepreneurs). Whether it’s a party, a large corporate event, a lunch service, a festival, or anything in between—if an event needs catering, we deliver the solution.
• Brand Experience platform, anchored by RMNG, is the country's premier experiential marketing agency focused on mobile and pop-up activations.

We aim to redefine industry standards, and we're on the lookout for talented individuals who share our vision and drive.

Job Description

We're seeking a strategic Client Partner to complement our remote Client Solutions team by providing an elevated layer of relationship development and opportunity identification for our most valuable client accounts.

While remote Client Solutions Leads handle day-to-day client support, you'll focus on cultivating deeper personal connections, engaging senior stakeholders, and uncovering strategic growth opportunities that may not surface through routine account management. 

You'll work cross-functionally to strengthen our most important relationships and maximize long-term partnership value, and also work to implement any new programs or other solutions you propose.
This is a hybrid role and the Client Partner will be expected to work from the Los Angeles, CA office a minimum of 3 days per week.

Key Responsibilities:

Relationship Development & Stewardship

• Conduct regular check-ins with top-tier clients to ensure satisfaction, gather feedback, and identify new opportunities
• Cultivate deeper relationships by securing introductions to senior leadership and key decision-makers within client organizations
• Execute strategic stewardship initiatives including in-person meetings, client gifts, and other relationship-building activities

Revenue Growth & Expansion

• Increase customer lifetime value by building stronger relationships, uncovering incremental opportunities, and consultative upselling across Insperience Group products and services
• Gain deep understanding of client goals, objectives, and organizational structure to identify teams or offices that may benefit from our services
• Partner with internal teams to design creative solutions that help clients expand their use of our services. You will act as the primary driver for these initiatives, taking ownership of implementation in many instances while collaborating with supporting teams.
• Present new products and features to clients on an as-needed basis to ensure they're aware of evolving offerings that enhance their experience
• Coordinate with sales and fulfillment teams to align solutions with client needs and ensure smooth onboarding of new services

Client Health & Risk Management

• Partner with Workplace Dining management to monitor client health metrics and proactively identify potential concerns among top-tier accounts
• Work cross-functionally with Client Solutions Leads and fulfillment teams to address client needs, resolve issues, and ensure seamless continuation of high-value relationships
• Conduct periodic business reviews with top clients to review relationship updates, key performance indicators, Insperience Group updates, highlights, and lowlights.

Reporting

• Actively manage client cultivation and stewardship budgets, ensuring spend aligns with client tier allocations
• Maintain accurate records of all client success activities, touchpoints, and cultivation investments to enable measurement of return on investment
• Report on relationship-building outcomes and portfolio health to leadership, providing insights that inform decisions about cultivation strategies, tactical adjustments, and budget allocation across client tiers

Skills and Qualifications:

• 5+ years of experience in client success, account management, business development, or strategic relationship management
• Proven track record of cultivating senior-level relationships and navigating complex organizational structures
• Demonstrated ability to identify and drive revenue expansion opportunities within existing accounts
• Strong analytical skills with experience tracking metrics, measuring ROI, and using data to inform strategic decisions
• Excellent communication and presentation skills, with ability to engage C-suite executives and key stakeholders
• Experience managing budgets and resources strategically
• Comfort working cross-functionally with sales, operations, and fulfillment teams
• Self-motivated with strong organizational skills and attention to detail
• Strategic thinker who can balance relationship-building with business objectives
• Proactive problem-solver who anticipates client needs before issues arise
• Results-oriented with entrepreneurial mindset
• Travel Requirements: The candidate must be willing to travel to client sites for face-to-face engagements, which may account for as much as 25% of their working hours.

Compensation and Benefits: 

• Base Salary: $70,000
• On-Target Earnings Potential (OTE): $85,000
• Participation in our flexible PTO policy
• Healthcare benefits with employer contribution
• 401(k) retirement plan
• Opportunities for professional growth through learning programs and mentorships
• A great group of people to work with!
• To be part of an organization that truly lives its values