Client Onboarding and Service Controls Execution - Vice President

Job Description
Are you ready to make a significant impact in a rapidly evolving business landscape? Join us as a Vice President in our Client Onboarding and Service (COS) Controls Execution team, where you'll drive strategic controls management and risk mitigation. This role offers career growth and the opportunity to collaborate with global partners, enhancing your skills in a supportive and innovative environment.
As a Vice President within the COS Advocacy and Controls Execution (ACE) team, you will align cross-functional support and lead governance initiatives. You will work closely with partners from the COS Client Service teams, driving controls execution initiatives for these groups. You will partner with global and regional colleagues to integrate controls into our organization's DNA, ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management, fostering a culture of trust and transparency. In this role, you will provide expert advice on controls-related matters, lead problem-solving initiatives, and deliver high-quality reporting and analytics. You may act as a player-coach, managing or coaching a mix of direct and matrix team members, helping them develop the skills needed to support our mission. Your efforts will directly contribute to reducing the business's residual risk profile and optimizing control frameworks.
Job Responsibilities:

• Engage with leadership and stakeholders to drive and assess controls priorities.
• Identify and mitigate risks in processes related to Client Service team functions.
• Lead data-driven decision-making and process reengineering.
• Conduct deep dives and process reviews to ensure that risks are mitigated and controls are adequate.
• Conduct audit readiness activities and lead audit engagements on behalf of the process owners.
• Develop and share detailed reporting on control health and effectiveness.
• Provide oversight of the controls system to manage risk, in partnership with COS Control Managers.
• Align stakeholders to build consensus and execute strategies.
• Manage team members to build skills and capacity.

Required qualifications, capabilities, and skills:

• Experience in controls, risk management, or compliance roles.
• Knowledge of control design, risk assessment, and metrics development.
• Ability to lead process reviews and implement improvements.
• Strong analytical and communication skills.
• Experience with global teams and stakeholder management.
• Confident communicator with senior management.
• Solution-oriented with a proactive approach to problem-solving.
• Ability to achieve results in a high-pressure environment.
• Excellent organizational and prioritization skills.
• Ability to build a culture of trust and integrity.
• Exercise discretion and act with urgency.

Preferred qualifications, capabilities, and skills:

• Client Service and/or Payments product knowledge.
• Experience with audit and regulatory exam readiness.
• Training or strategy experience.
• Technical and analytical skills in data management.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.