Client Onboarding Ambassador

At Phillip Jeffries, every relationship begins with a thoughtful first impression. We’re looking for a Client Onboarding Ambassador who’s ready to make that moment count.

As our new Client Onboarding Ambassador, you’ll be the first voice new trade applicants hear and the guide who walks them through their initial experience with Phillip Jeffries. Reporting to our Sales Development Manager, this remote role is all about building trust, creating clarity, and ensuring a smooth transition into our world of luxury wallcoverings.

If you’re naturally warm, detail-oriented, and love connecting with people, this role might be the perfect fit.

What You’ll Be Doing

Client Engagement and Onboarding

• Deliver a PJ-branded, five-star welcome to new trade applicants
• Make outbound calls to confirm business details and assign accounts appropriately
• Ask guided intake questions to collect project information and client needs
• Create web user profiles and logins for new trade accounts
• Provide introductory product and brand information prior to sales team hand-off
• Guide non-trade inquiries to appropriate ecommerce or partner resources
• Track all activities and communications in CRM to ensure seamless follow-up

Sales and Client Support

• Enter customer and business details accurately into CRM
• Place initial sample and mailer orders for new trade accounts
• Respond to phone and email inquiries with speed and professionalism
• Provide basic product, pricing, and stock information to clients
• Route more complex or in-depth inquiries to the appropriate sales team
• Support sales team continuity and maintain a consistent onboarding experience

What You Bring to the Table:

• Experience: You have at least three years of success in sales, sales development, or telesales. Experience within the design industry is a strong plus, but what matters most is your ability to build relationships and manage client interactions with professionalism and care.
• Communication Skills: Your written and verbal communication skills are excellent. You can clearly and confidently convey information, whether it’s over the phone, email, or in CRM notes. You know how to listen actively and respond with empathy and precision.
• CRM Proficiency: You are comfortable navigating customer relationship management systems and understand the importance of keeping accurate and up-to-date records. You use CRM tools to track client information, follow up on leads, and support sales workflows efficiently.
• Remote Work Capability: You are self-motivated and disciplined, able to work independently in a remote setting. Staying connected with your team and managing your time effectively come naturally to you.
• Client-Focused Attitude: You genuinely enjoy helping people and are committed to delivering a positive experience for every client. You are patient, approachable, and always keep the client’s needs front and center.
• Organizational Skills: You are comfortable juggling multiple tasks at once while maintaining attention to detail. You prioritize well, manage your workload without missing deadlines, and take pride in your accuracy.
• Personable Style: You have a warm and friendly communication style that makes clients feel heard and supported from the very first interaction. Your natural approachability helps build trust quickly and sets the tone for a great working relationship.
  

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits:

• Current base salary ranges from $55,000 to $62,000 (annually), based on sales experience
• Annual Sales Bonus plan
• Annual Company bonus program
• Annual Cost of Living Increase
• Retirement Plan - company automatically contributes approximately 10% of your annual compensation

Health Benefits:

• Medical Coverage – low cost to the employee ($30 per month)
  • Spouse/ Domestic Partner/ Civil Union Partner Coverage
  • Family Coverage
• Health Reimbursement Account (HRA)
• Prescription Plan
• Dental and vision coverage
• Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

Other PJ Perks & Benefits:

• 16 Paid days off per calendar year
• 10 Paid holidays
• Company Closure the week between Christmas & New Year's
• Earn Paid time off for community service - Up to 3 days per year
• Detailed onboarding plans that outline 30/60/90 goals and trainings.
• Employee Discount on PJ Wallcoverings

About Us:

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years.  With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.