Client Experience, Coordinator

The Client Experience Coordinator will support the top client experience and appointment business at South Coast Plaza as a trusted resource for all domestic and global clients visiting Orange County. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and the Orange County life.

Key Responsibilities:

• Provide highest level of client service
• Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide local area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the local market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around the local area
• Develop and manage high net worth client experiences while visiting South Coast Plaza
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards.
• Partner with Functional South Coast Plaza teams
• Acts as a liaison between client advisors and other departments/stores to fulfill clients’ needs
• Partner with Store/Commercial Director to set and maintain standards for hosting moments.
• Support store on an as-need basis
• Lead internal tours of South Coast Plaza when needed
• Support training of In-Store client experiences and Tiffany Salon protocols for new employees
• Support all hospitality and selling events for VIC clientele

Qualifications:

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around the Orange County metro
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency
• Experience in luxury hospitality industries; restaurant, hotel, retail
• Multilingual profiles preferred
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients
• Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $30.43 - $41.17. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.