Client Executive

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Client Executive is responsible for all strategic and functional management of client relationship(s).  Develops executive level relationships with employer accounts and Telehealth, Product, Clinical, Sales, and Account teams. Leads successful implementation, servicing, utilization support, and upselling.  Drives business partner solutions, product strategy, and revenue growth.   

Employs consultative and strategic account leadership. Develops retention strategies, including contract renewal, product expansion, and new market development.  Responsible for measuring and relaying impact and value, including ROI, cost avoidance, population health management, and member wellness.  Responsible for client satisfaction. Mobilizes and motivates company internal resources to resolve client issues, streamline processes, and maximize profit. Works closely with Marketing leadership to drive utilization within various Lines of Business within the employer organization.  

Essential Duties and Responsibilities

• Manage all client touchpoints and maintain retention targets, including annual renewals, key relationship changes, upsell opportunities, and fee renegotiation
• Exhibit thought leadership and deep understanding of the client landscape, including telehealth strategies, engagement, utilization, client requirements, market drivers, and buying cycles
• Perform remote and on-site account review meetings and conduct regular calls to communicate value creation, reporting, project status, outstanding issues, and opportunities to integrate additional Teladoc Health services
• Coordinate strategy and issue resolution with Finance, Operations, Professional Services, Legal, Product, and IT.
• Develop deep knowledge and actively seek current information about client’s organizational goals, structure, products, services, and markets.
• Provide internal management information to assist in the updating of regular forecast reporting and billing.
• Cultivate and maintain positive relationships with clients
• Ensure clients experience prompt and professional issue resolution
• Develop relationships with client leadership to support clients use for reference, speaker, and media requests
• Develop and communicate key performance metrics with Teladoc leadership
• Develop strategies to align client goals with Teladoc Health plan goals
• Facilitate discussions to evaluate client satisfaction and performance against key metrics
• Manage the creation, distribution, and review of client reporting
• Use Salesforce database to log activities and sales opportunity management
• Demonstrate capacity to manage changing priorities and ambiguity while remaining calm and controlled
• Identify growth opportunities across portfolio via additional integration, product features and marketing strategies, and upselling services to meet annual revenue targets
• Direct renewal activities and collaborate with sales teams as appropriate
• Drive increased utilization across all clients
• Learn Teladoc product offerings and value propositions
• Exhibit and develop strategic account management skills
• Dedicated to the success of team and peers, and demonstrate willingness to train/mentor
• Demonstrate a strong ability to work in cross-functional teams
• Drive performance to meet team and company goals
• Use company systems such as Salesforce, Tableau, BI Tools

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications:

• 5+ Years in Healthcare Client Management and sales
• Proficiency in MS Word, Excel, PowerPoint, Salesforce
• Higher than average sense of urgency with a keen interest in driving results
• Exceptional relationship building & problem-solving skills
• Excellent oral and written communication skills
• Excellent analysis and organization skills

Preferred Qualifications:

• Dedication and willingness to work hard while demonstrating poise and grace under pressure
• Team oriented
• Positive attitude
• Detail and process oriented
• Ability to meet deadlines
• Proven successful sales record
• Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision
• Understanding of data and key metrics for client success
• Ability to build internal relationships to support client management
• Hunger to exceed expectations and a passion to win
• Strategic thinking demonstrated by creative ideas and actions
• Undergraduate degree preferred

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Travel                                     

As Business Requires

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is $100,000 - $120,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.