Client Engagement Lead

🚀 What We Do

• Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting.
• Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client.
• Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems.
• Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster.
• Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval.
• Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions.

🌟 Our Partnerships

• Amazon Web Services
• Astronomer
• Databricks

🌟 Our Values

• 📊 We are Data Nerds
• 🤗 We are Open Team Players
• 🚀 We Take Ownership
• 🌟 We Have a Positive Mindset


🔍 Curious about what we’re up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we’re working on! 🚀

Responsibilities 🤓

• Own and manage relationships with existing clients in the U.S. market.
• Act as the main point of contact for strategic accounts, ensuring a strong and consistent client experience.
• Deeply understand client needs, business goals, and challenges to maximize value delivery.
• Lead renewals, contract management, and commercial follow-ups with existing clients.
• Identify opportunities for account growth (upsell / cross-sell).Monitor client health metrics (engagement, satisfaction, retention) and proactively address risks.
• Keep CRM fully updated with account status, interactions, renewals, and expansion opportunities.
• Collect and share client feedback to help improve services, processes, and positioning.
• Represent the voice of the client internally and contribute to strengthening long-term partnerships.

Required Skills 💻

• 5+ years of experience in Account Management, Client Engagement, Customer Success, or post-sales roles.
• Proven experience managing existing B2B clients and long-term commercial relationships.
• Strong ability to engage with senior stakeholders and decision-makers.
• Commercial mindset with experience in renewals, upsell, and cross-sell.
• Excellent communication and negotiation skills.
• Experience using CRM tools (HubSpot, Salesforce, or similar).High level of ownership, organization, and attention to detail.

🎁 Perks

• AWS, DBT, Google Cloud, Azure & Databricks certifications fully covered
• Birthday off + an extra vacation week (Mutt Week! 🏖️)
• Referral bonuses – help us grow the team & get rewarded!
• Maslow: Monthly credits to spend in our benefits marketplace.
• ✈️🏝️ Annual Mutters' Trip – an unforgettable getaway with the team!

🌎Our Reach

• We collaborate with tech startups and major corporations across Argentina, the US, Brazil, Colombia, Spain, and Uruguay, tackling large-scale ML challenges with world-class expertise.

💡 Work Conditions & Culture

• Remote-first & flexible – Work from anywhere with a schedule that fits your life.
• Challenging projects – Solve real-world ML problems, from generative AI to causal analysis.
• Collaborative culture – Flat structure, open communication, and a strong focus on learning.