Client Advisory Associate

Whittier Trust is the oldest privately owned multi-family office headquartered on the West Coast, providing exceptional client service and highly customized investment solutions for high-net-worth individuals and their families.

Our dedicated professionals work with clients and their families to deliver a broad array of services including investment management, fiduciary, philanthropic, and family office. Our founding family’s century-long history of entrepreneurship continues to guide our activities for clients today. Entrusted with private family assets, our teams employ a consulting approach to tailor solutions for complex family situations.

Whittier Trust attracts professionals who have a desire to grow while building their skills in the service to our clients. Our organization is flat, nimble, and uniquely attuned to the needs and desires of both today’s entrepreneurs as well as legacy family members who may be several generations removed from the wealth creators. Our corporate culture is one of client-focus, collaboration, performance and accountability, family orientation and long-term career satisfaction. Employee turnover is low because of a high level of engagement and career fulfillment.

The position offers a competitive compensation package including base salary, performance bonus, equity consideration, excellent medical, and retirement plans.

Position Summary

The Client Advisory Associate supports Client Advisors with account management and business development responsibilities on personal trust and investment management accounts.  In this role, it is critical to meet the needs of clients, trust beneficiaries and their advisors, co‐fiduciaries, and internal department personnel.

The candidate will be a key member of the Client Advisory team responsible and will support their manager in providing Whittier Trust’s high touch service delivery model in the Western region, nationally focusing and within their local community. 

PRIMARY RESPONSIBILITIES

• Direct the Trust Operations Department regarding daily account transactions such as wire and cash transfers, ACH disbursements, bill paying, fund redemptions and purchases, and the opening and closing of accounts.
• Monitor transactions for completion and accuracy.
• Coordinate investment transactions with the Investment Department including but not limited to monitoring cash balances on a daily basis for purchases, transferring sales proceeds to money market accounts, and following up on client’s requests for purchases, sales, or gifting.
• Coordinate the transfer of incoming assets to new or existing accounts, as well as the transfer of outgoing assets for terminating accounts.
• Prepare correspondence, Excel spreadsheets (i.e., miscellaneous reports for client budget worksheets, income projections, and gifting schedules), assist with the production of PowerPoint presentations, mass mailings, and marketing materials.
• Calculate Unitrust, total return, and other payments to trust beneficiaries.
• Coordinate tax-related payment information with the Tax Department and client-directed outside professionals.
• Provide information to Client Advisors for annual account reviews.
• Organize with Client Advisors to maintain client, beneficiary, and advisor information in client files and account records on database management and trust accounting systems.
• Assist with contact management input, sales, expense, and other internal reports.
• Perform special projects and additional tasks as assigned.

DESIRED EDUCATION

• Bachelor’s degree from an accredited 4-year university
• Industry certification an advantage but not essential - (CTFA or CFP)
• Willingness to continue education (CTFA, CFP, MBA)

 DESIRED EXPERIENCE

• Understanding of trust accounting and/or estate planning concepts preferred but not essential
• Superior skills and experience with Microsoft Office, especially Word, Excel, and PowerPoint.
• Excellent written and oral communication skills.
• Superior organizational skills with the ability to multi-task and to manage and prioritize multiple projects and competing deadlines.
• General office administration and clerical experience.
• Excellent attention to detail with the ability to exercise independent judgment.
• Aptitude to understand and perform basic mathematical calculations such as fee calculations, and other percentage-based calculations.
• Ability to learn new processes and programs and desire to grow with the company.

PERSONAL CHARACTERISTICS

• Strong people skills
• Client service focus
• Effective verbal and written communication skills
• High integrity with a diligent work ethic
• Team/people-oriented
• Highly organized with good time management skills
• Meticulous attention to detail
• Valid driver’s license and the ability to travel by airplane.

COMPENSATION

Base salary range

$65,000 - $90,000 annually

Salary may vary depending on job-related factors including, but not limited to, skills and experience. Full-time employees may be eligible for a comprehensive benefits package that includes: medical, dental and vision coverage, 401(k), life insurance, paid time off and a Wellness Program. Annual bonus, incentive pay and/or equity may also apply depending upon the role.

Qualifications Skills Preferred Business Devel Intermediate WORD Intermediate PowerPoint Intermediate Outlook Intermediate EXCEL Intermediate Emotional Intell Intermediate Communication Intermediate Analytical Intermediate Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Education Preferred Bachelors or better. Equal Opportunity Employer
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