Claims Specialist

Opportunity Overview

Handshake is seeking experienced Claims Specialists to support AI research through flexible, hourly contract work. This is not a traditional full-time claims role. You’ll use your real-world experience investigating, evaluating, and resolving claims to evaluate AI-generated content and provide feedback that helps AI better understand claims processes, policy language, and customer communication.

This is an ongoing, project-based opportunity that can be done alongside your primary employment.

Who This Is For

This project is designed for professionals who are already working (or have recently worked) in roles such as:

• Claims Specialist or Claims Representative

• Claims Adjuster (property, casualty, auto, health, disability, or workers’ compensation)

• Claims Examiner or Claims Analyst

• Senior customer service professional with a strong claims focus

This is not a traditional full-time role. You’ll apply once and, if qualified, be considered for part-time, project-based work as new projects become available.

What You’ll Do

This project involves using your professional experience as a Claims Specialist to design job-related questions and review AI-generated responses for accuracy and relevance to real-world claims handling and customer interactions.

No prior AI or technical experience is required.

Qualifications

We’re looking for established professionals with:

• 4+ years of professional experience in claims handling or closely related roles

• Hands-on experience investigating claims, interpreting policy coverage, and communicating decisions to claimants or stakeholders

• Strong written communication skills and attention to detail

• Comfortable working independently and following written guidelines

• Professional judgment, reliability, and a high standard of discretion and confidentiality, especially with sensitive or proprietary information.

Work Model and Project Details

• Status: Independent contractor (not a full-time employee role)

• Location: Fully remote; work from anywhere with a reliable internet connection and access to a desktop or laptop computer

• Schedule: Flexible and asynchronous, with no minimum hour requirement. Many contributors work approximately 5–20 hours per week when assigned to an active project

• Duration: The Handshake AI program runs year-round, with projects opening periodically across different areas of expertise. Placement depends on current project needs, with opportunities to be considered for future projects as they become available

Work authorization information

F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school’s requirements. STEM OPT is not supported. For more information on what types of work authorizations are supported on Handshake AI.