Claims Resolution Associate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Make a Real Difference Every Day:
Looking to start a career where you can make a meaningful impact? As a Claims Resolution Associate, you'll be part of a supportive and collaborative team dedicated to helping customers through the claims process. Using innovative tools and technology, you'll provide outstanding service while helping customers navigate challenging situations with confidence and care.

What You'll Do

In this role, you'll serve as a key point of contact for customers who have questions about existing claims.

• Deliver compassionate, customer-focused service while building trust and strong relationships.
• Handle a high volume of inbound and outbound calls in a fast-paced call center environment. Up to 90% of your workday may be spent assisting customers by phone.
• Provide updates on claim status, answer questions, and ensure all customer interactions are accurately documented.
• Communicate with customers, vendors, repair facilities, rental agencies, and other third parties to gather or provide information.
• Assist with claim-related requests such as processing payments, scheduling inspections, arranging rental vehicles, and resolving complex claims-related concerns.
• Utilize multiple systems and online resources to efficiently support customers throughout their claims journey.

Work Schedule

Operating Hours:

• Monday – Friday: 7:00 AM CT – 9:00 PM CT
• Saturday: 7:00 AM CT – 5:00 PM CT

For this position:

• Work schedules will be assigned within our operating hours listed above and may start as early as 7:00 AM CT or as late as 1:00 PM CT.
• A commitment to working one weekend day (Saturday) is required.
• Training will be conducted Monday through Friday, 9:00 AM CT – 5:45 PM CT.
• Your permanent schedule will be assigned by the end of your fourth week of training. *Planned absences are not allowed during the first 5 weeks of training* 

What We're Looking For

• Previous customer service experience preferred (1+ year).
• Ability to thrive in a fast-paced, high-volume environment while managing multiple tasks and priorities.
• Strong communication, organizational, and problem-solving skills.
• Empathetic, positive, and customer-focused mindset.
• Comfortable using technology and navigating multiple computer applications.
• Ability to work independently while also contributing to a team environment.

Please note: This position is not available in California, Alaska, Hawaii, or Puerto Rico.

What's In It for You?

• Paid training
• Company-provided equipment (laptop, dual monitors, headset, and more)
• Competitive paid time off
• Tuition reimbursement
• Medical, dental, and vision benefits starting on day one
• 401(k) with company match and pension plan
• Volunteer opportunities and matching donation programs

Learn more about our benefits at https://allstategoodlife.com

Additional Requirements

• Reliable high-speed internet connection and modem are required.
• Dedicated, distraction-free workspace required for remote work.
• Remote employees are eligible for internet reimbursement.
• Internet speeds must meet or exceed:
  • 50 Mbps download
  • 5 Mbps upload

Join a team that helps customers when they need it most while building a rewarding career with opportunities for growth and development.

Skills

Claims Administration, Claims Resolution, Compassion, Customer Communications, Customer Service, Problem Solving, Telephone Customer Service, Time Management

Compensation

Base compensation offered for this role is $18.00/hour.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.