Claims Representative

We’re looking for a Claims Representative to join our Collectors Claims team, providing essential assistance to our customers during their times of need. Our team's core responsibility revolves around efficiently handling claims for customers who may have encountered damage or loss of their items during their return journey.

In this role, your primary emphasis will be serving as the central liaison for our customers whenever they must navigate the complexities of a claim related to their collectibles. Your key responsibilities will involve guiding customers through the claims process through effective communication via both phone and email.

You’ll report to the Claims Manager and work onsite from our Santa Ana, CA office. 

What You’ll Do:

• Receive and review insurance claims submitted by customers

• Assess coverage, liability and determine the validity of the claim

• Maintain detailed and accurate records of claim activities, correspondence and decisions

• Communicate with customers in a concise and professional manner

• Provide timely updates on the status of claims

• Ensure fair and equitable settlements within policy limits

• Provide exceptional customer service by addressing inquiries and concerns

• Work closely with internal stakeholders to process and advance claims forward in a timely manner

• Provide accurate, valid, and complete information to our customers by using the department protocols

Who You Are: 

• High school diploma or equivalent; college degree preferred

• 2+ years of Customer Service experience

• Strong interpersonal skills with the ability to work effectively in teams

• Detail oriented with excellent organization and communications skills, both verbal and written

• Ability to manage time while prioritizing multiple tasks

• Proficient in Microsoft Word, Excel and Google Suite Products

• Knowledge of SalesForce would be an asset

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

• Hand Use: Regular hand use for various tasks

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds

• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently

• Sitting or Standing: Ability to sit or stand for extended periods of time

Hourly Rate: 

The reasonable estimated hourly range for this position is $21.00-$22.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.