Claims Consultant (Workers Compensation)

JLT Risk Solutions Pty Ltd is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities. We’ve been doing this for over 50 years and have the knowledge, expertise and passion for innovation. We’re continuing to change with the times too, so our clients stay protected. Always.

JLT Risk Solutions in Queensland operates under a long-term contract with the Local Government Association of Queensland (LGAQ) to manage LGW and provides financial, WH&S, rehabilitation and claims management services to LGW’s 61 member Councils under a group self-insurance licence.

This fantastic career opportunity requires you to determine and manage statutory workers’ compensation claims in a timely and effective manner in accordance with the provisions of the QLD Workers’ Compensation and Rehabilitation Qld Act 2003. You will also contribute to the effective operation of Claims Management Services to achieve the goals and objectives of the LGW Scheme.

In our organisation, everyone gives and gets the kind of support that inspires us to perform at our best. When you are recognised and rewarded for jobs well done, you can open-up and look forward to growth and opportunity. We foster a culture of diversity and inclusion, where all people are respected for who they are, appreciated for their skills, and offered access to opportunity. Success is a team effort. Join us.

We will count on you to:

• Provide high-quality claims management services to scheme members.

• Manage statutory claims from determination to finalisation, applying technical expertise on complex claims.

• Respond to all clients’ needs in a timely manner to meet customer service standards.

• Maintain the claims management system, including claim estimates.

• Ensure compliance with legislative requirements and ethical standards, liaising with stakeholders as necessary.

What you need to have:

• 2-3 years’ operational experience preferably in workers compensation related field.

• Knowledge of the Qld Workers’ Compensation and Rehabilitation Qld Act 2003.

• Demonstrated ability to make decisions, solve problems and establish work priorities, either while working independently or as a member of a team.

• Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel from public and private sectors.

• Effective computer literacy, including basic skills in MS Excel, Outlook & Word.

• Proven ability to apply lateral thinking to complex problems and negotiate workable solutions.

• Excellent written and verbal communication skills

What makes you stand out:

• Exceptional client service ability, with a knack for anticipating and exceeding client needs.

• Motivated self-starter focused on achieving results.

• Excellent attention to detail.

• Ability to recognize and solve problems creatively.

• Experience working with sensitive and confidential information.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH: