Claims Consultant - Financial Lines

Responsibilities include all aspects of claim file management from assignment to conclusion including:

• Conducting investigations and analyzing and evaluating the information learned

• Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim

• Communicating written position(s) to insured's and other required parties on coverage, liability damages and other issues

• Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment

• Presenting cases to management for expense or indemnity reserve authority above established authority levels

• Developing and implementing resolution strategies through negotiations to achieve high quality outcomes

• Understanding and analyzing potential extra-contractual liability as needed

• Attending trials and mediations as necessary

• Contributing to broader claim and enterprise goals by participating in audits, projects, training and product development initiatives

• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.

• Providing support and working collaboratively with business partners to evaluate and address claim trends and developments

• Addressing inquiries from agents and policyholders, providing superior customer service

• Providing key training and marketing support to Underwriters

• Attend and present at various industry events each year on risk management and claims topics

Qualifications:

• Juris Doctorate degree preferred, four year College Degree Required

• Minimum of five years handling Fidelity/Crime claims coverage and/or liability cases as defense counsel or claims handler.

• Background in Accounting, Financial Institutions or Financial Services Claims is a plus

• Candidate should be disciplined, results-oriented and able to focus on bottom line results

• Candidates are required to have knowledge and experience in Excel spreadsheets.

• Candidates should demonstrate the following:

  • Excellent oral and written communication skills

  • Excellent strategic thinking ability and execution skills

  • Excellent negotiation and advanced technical claim handling skills, including knowledge of insurance coverage issues

  • Superior time, task prioritization and desk management skills.

  • An ability to communicate thoughts clearly and concisely, and to influence and persuade others

  • Ability to work with only moderate amount of supervision and employ a “team player” attitude.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.