Administer ChurnZero and execute Customer Experience Operations projects independently. Build scalable workflows, onboarding playbooks, escalation paths, automations, and proactive outreach programs. Gather stakeholder requirements, translate business processes into system solutions, communicate project progress, and identify opportunities to improve CX efficiency. This is a short-term, remote contractor role supporting initiatives during a team transition.
Company Description
An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.
This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.
Job Description- Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
- Build and maintain scalable workflows within ChurnZero that support Customer Experience functions
- Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
- Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
- Provide regular project updates and communicate progress, risks, and questions to stakeholders
- Help identify opportunities to improve processes, automation, and operational efficiency across CX
- Support other short-term CX Operations and ChurnZero initiatives as needed
- 1+ year of hands-on ChurnZero administration experience
- Prior experience working in a Customer Experience / Customer Success Operations function
- Demonstrated ability to independently execute projects with minimal oversight
- Experience building workflows, playbooks, automations, or processes within ChurnZero
- Strong understanding of Customer Success processes and operational best practices
- Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
- Strong organizational skills and attention to detail
- Comfortable working in a short-term, project-focused environment
- Remote Opportunity
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
