Chief of Staff

About Portless

Portless is redefining global fulfillment. By enabling brands to ship directly from factories in Asia to customers worldwide, we eliminate the inefficiencies of traditional warehousing models and help brands achieve faster delivery, lower costs, and happier customers. As we scale rapidly, we are seeking a Chief of Staff to partner closely with leadership in driving operational excellence, building scalable processes, and ensuring alignment across teams.

Role Overview

The Chief of Staff will serve as a strategic partner to the CEO, COO, and the executive team, focusing on building the internal infrastructure needed to support Portless’s growth. This role requires a leader with proven experience in standardizing processes and workflows across organizations, enabling teams to execute more efficiently and consistently.

Key Responsibilities

• Operational Excellence: Design, implement, and roll out standardized processes, tools, and workflows across departments to improve efficiency and accountability.
• Strategic Alignment: Partner with the CEOand COO to translate strategic priorities into operational plans and ensure follow-through across the organization.
• Program & Project Management: Drive cross-functional initiatives, ensuring milestones are met and resources are aligned.
• Performance Tracking: Build dashboards and frameworks to monitor KPIs, OKRs, and other metrics; surface insights for leadership decision-making.
• Communication & Coordination: Serve as a bridge between leadership and functional teams; facilitate effective communication and alignment.
• Change Management: Lead organizational adoption of new processes and technologies, ensuring buy-in from stakeholders at all levels.
• Leadership Support: Provide leverage to the CEO and COO by preparing materials, driving leadership meetings, and ensuring critical issues are addressed.

Requirements

• 6–10+ years of experience in operations, business strategy, or Chief of Staff–type roles at high-growth companies.
• Demonstrated success in rolling out standardized processes and workflows at scale.
• Strong program/project management skills with the ability to juggle multiple priorities.
• Excellent communication, facilitation, and stakeholder management skills.
• Data-driven mindset; ability to use metrics to guide decision-making.
• Comfortable operating in a fast-paced, entrepreneurial environment with rapidly evolving priorities.
• Bachelor’s degree required; MBA or advanced degree a plus.

Why Join Portless?

• Be at the forefront of transforming global fulfillment and eCommerce logistics.
• High-growth environment with close collaboration alongside the CEO, COO, and executive team.
• Competitive compensation, equity participation, and benefits.
• A culture that values innovation, accountability, and impact.