Customer Experience Specialist (Non-USA)

Overview 

At Clipboard Health, our Customer Experience Specialists on the Worker Operations (W-Ops) team are at the heart of maintaining a reliable and high-performing marketplace. W-Ops owns the end-to-end operational workflows that ensure our workers are dependable, on time, and delivering consistently high-quality performance in the field.

We’re looking for experienced support professionals who are both analytical and empathetic—candidates who instinctively dig deeper to uncover root causes and who treat every customer interaction as an opportunity to build trust. This role demands strong judgment, adaptability, and the ability to deliver exceptional service even in ambiguous or rapidly evolving situations.

Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times.
**While we are actively recruiting talent from around the world, please note that we are not currently hiring for this role in the USA.**

Must haves

• Fluent, professional-level English communication skills (spoken and written)
• 2+ years of experience using Google Workspace (Docs, Sheets, Gmail, etc.) in a professional setting
• 2+ years of experience using CRMs like Zendesk or Salesforce
• 2+ years in a voice or chat-based customer support role
• A track record of working cross-functionally in fast-paced environments
• A proactive mindset and a reputation for solving problems independently
• Strong attention to detail and uncompromising integrity in decision-making
• A positive, collaborative attitude that helps elevate team morale and results

Key Responsibilities

• Deliver exceptional support across multiple channels (chat, voice, and email), ensuring fast, accurate, and empathetic resolutions tailored to each customer’s needs.
• Leverage CRM platforms like Zendesk or Salesforce to manage and document customer interactions, ensuring all data is current, accurate, and actionable.
• Monitor and evaluate customer interactions across all touch points to identify trends, assess quality, and deliver constructive feedback that drives continuous improvement.
• Analyze customer data and behavioural insights to identify root causes of issues, recommend process enhancements, and contribute to strategic improvements in the customer journey.
• Uphold company standards and values in every interaction by exercising sound judgment, empathy, and professionalism—especially in high-stakes or sensitive situations.
• Support customer onboarding by guiding new users through key processes and product features, helping them gain confidence and ensuring long-term success on our platform.

System Requirements