The Chargeback Specialist manages chargeback disputes, communicates with clients and banks, and implements procedures to minimize financial losses. They ensure compliance with regulations, conduct transaction research, and assist team members as needed.
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
The Chargeback Specialist is a key member of the Payment Operations team. They specialize in chargeback disputes, minimizing financial losses to Entrata and Entrata’s clients. The Chargeback Specialist reports to the VP of Payment Program Management. They serve as a facilitator of communication between our clients and the banks regarding chargeback-initiated activities. Properties rely on the Chargebacks Specialist and their banking expertise to ensure chargebacks are handled in compliance with all applicable rules and regulations.
Responsibilities will include:
- Handles all chargebacks, disputes, credits, and reversals
- Responds effectively to emails internally and externally, keeping within our Service Level Expectations (SLA) of 2 business days
- Detailed transaction research, analytical skills, making educated decisions, and documenting all actions that are taken
- Apply card associations industry regulations and practices, resolving disputes
- Implement measures to minimize loss and educate clients to prevent future disputes
- Work retrieval cases from start to finish, which includes merchant notification, gathering required information, reviewing documentation, making educated decisions, and representing the case to the card brand.
- Assists team members when needed with other projects
- Continuously strive to improve processes, service quality to internal and external partners
Minimum Qualifications:
- Bachelor’s degree or equivalent work experience
- Experience in the banking or payment processing industry
- Experience with payment processing types such as credit cards
- Experience with chargebacks
- Proficient in Microsoft Suite with an emphasis on creating formulas to build complex spreadsheets
- Demonstrates clear, concise, and respectful verbal and nonverbal communication
- Strong attention to detail
- Strong organizational skills
- Ability to establish priorities, work collaborative and meet objectives
- Must be able to maintain productive, positive, and cooperative relationships within the company as well external partners such as banks and processors.
Preferred Qualifications:
- Experience with payment processing rules and regulations
- Knowledge of Google Suite
- Knowledge of SQL
- 2+ years of basic accounting experience and/or terminology
For this role, we are considering candidates in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida
#LI-Remote
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
Top Skills
Google Suite
Microsoft Suite
SQL
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