The Channel Account Manager builds partnerships with resellers and solution providers, driving revenue growth and aligning business strategies while onboarding new partners and tracking performance metrics.
Channel Account Manager
Our Channel Account Managers are responsible for building and maintaining strong partnerships with key resellers and solution providers while driving partner-sourced revenue growth. This role plays a critical part in aligning Service Express solutions with our partners’ go-to-market strategies, activating new relationships, and executing regional growth plans.
Here’s what this position is all about:
- Build and grow relationships with assigned channel partners (VARs & solution providers) across the region
- Serve as a trusted advisor and main point of contact for partners, understanding their business models and aligning our offerings with their objectives
- Drive partner-sourced and partner-influenced revenue through joint selling efforts
- Collaborate closely with internal sales teams to develop and execute regional partner plans
- Onboard, train, and enable partners on Service Express offerings, tools, and sales processes
- Lead QBRs (Quarterly Business Reviews) to review KPIs and growth strategies
- Partner with cross-functional teams (Sales, Marketing, Product, and Customer Success) to support joint events, campaigns, and demand-gen activities
- Represent the partner voice internally to influence enhancements across product, process, and programs
- Manage CRM with accurate notes, pipeline updates, and partner activity records
- Track partner performance and engagement, delivering reports on revenue impact and enablement milestones
- Identify and recruit new partners where strategic gaps exist
What We Are Looking For From You:
- Proven success managing channel partnerships or strategic B2B relationships
- Experience driving revenue through indirect sales or partner-influenced strategies
- Strong understanding of partner business models and ability to tailor value propositions accordingly
- Track record of hitting metrics in a quota-carrying or target-based environment
- Excellent communication, presentation, and cross-functional collaboration skills
- Experience with CRM systems and reporting tools
- Self-starter mentality with a strategic, data-driven approach
We Offer You:
- $90,000 – $110,000 base salary + commission based on experience and performance
- Workplace flexibility that empowers our employees
- Personal growth and advancement opportunities
- Paid volunteer hours and your birthday off
- Multiple health insurance offerings starting on day one
- 50% reimbursement on health club memberships
- 401(k) match with company contribution
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Top Skills
Crm Systems
Reporting Tools
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