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Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.
Change Management Consultant – Salesforce Federal Delivery
Location: Remote/Hybrid (US-based, DC Metro Area). In-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA.
Employment Type: This is a contingent role based upon a successful bid award.
Role Summary:
We are seeking a visionary Enablement Consultant to serve as the cornerstone of our federal practice. The ideal candidate is a proactive problem-solver who thrives on the challenge of leading training, onboarding, and change management for users and admins within complex federal environments. You will have the autonomy to shape our enablement strategy while working with the latest cloud technologies to support our most mission-critical customers.
Responsibilities:
- Training Leadership: Lead the design and implementation of comprehensive training programs for both end-users and system administrators.
- Onboarding Management: Manage and oversee the end-to-end onboarding process to ensure new users are successfully integrated into federal cloud environments.
- Change Management: Drive the change management process, coordinating with internal teams and federal stakeholders to navigate cultural and technical shifts.
- User Adoption: Implement advanced strategies and tools to monitor and increase user engagement across Salesforce and AWS environments.
- Mentorship: Provide guidance and best practices to development and consulting teams regarding user experience and system sustainability.
- Certification Maintenance: Maintain and apply expert knowledge of Salesforce certifications and enablement protocols.
Qualifications:
- US Citizenship Required, with ability and willingness to obtain security clearance(s).
- 5-7+ years of experience leading training, onboarding, and change management cycles, with hands-on experience in automated enablement platforms.
- Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Marketing Cloud, and/or Agentforce.
- Proven leadership skills and experience in managing enablement for large, complex federal projects.
- Strong strategic thinking and ability to align training solutions with federal business objectives.
- Excellent communication, presentation, and stakeholder management skills.
- Certifications: Salesforce Certified Instructor, Salesforce Education Cloud Consultant, or equivalent (Preferred).
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
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