Change and Configuration Manager

The Change and Configuration Manager is responsible for managing and controlling changes and configurations of software, hardware, systems, and other components across the Enterprise.

This role:

• Develops and implements a comprehensive Change and Configuration Management Plan that outlines the procedures, processes, and tools used to manage configuration items.

• Manages and tracks different versions or iterations of software code, documents, configurations, and other artifacts to prevent conflicts and maintain accurate, auditable historical records.

• Coordinates and oversees configuration changes by analyzing their impact, obtaining required approvals, and implementing changes in a controlled and structured manner.

• Collaborates with system owners and cybersecurity staff to establish baselines by defining and documenting approved configurations of software, hardware, systems, and related components at specific points in time.

• Enforces strict control over configuration changes by managing change requests, conducting impact assessments, and ensuring that only authorized changes are implemented.

• Serves as the single point of contact and authority for asset management and process flow/IBR changes related to modifications of processes, policies, procedures, or system infrastructure and functionality.

Job Responsibilities

• Serve as the single point of authority for enterprise change and configuration management across software, hardware, systems, and infrastructure components.

• Develop, implement, and maintain the comprehensive Change and Configuration Management Plan, including procedures, processes, baselines, and tools.

• Chair the Configuration Control Board (CCB) and lead weekly change review meetings to evaluate standard changes, review backlog items, and establish prioritization.

• Ensure all changes are formally documented, impact-assessed, approved in writing by required stakeholders, and implemented in a controlled and auditable manner.

• Collaborate with the Program Manager, CIO, Authorizing Official (AO), and Contracting Officer (CO) to ensure governance, transparency, and compliance with contractual requirements.

• Work closely with the Cybersecurity Manager to conduct configuration audits and verification activities to ensure systems align with approved baselines and security requirements.

• Establish and document configuration baselines and ensure only authorized changes are implemented.

• Track and manage configuration items and system inventories using Salesforce, ensuring accurate and current records.

• Oversee asset lifecycle management activities, including receipt, deployment, updates, decommissioning, and annual inventory reporting.

• Collaborate with development and operations teams to plan, test, and manage the release of software and systems in alignment with SDLC processes.

• Develop and execute Organizational Change Management (OCM) plans, including communication strategies, stakeholder analysis, training coordination, and adoption activities.

• Develop communication materials and coordinate OCM efforts with Functional Area Leads and Government stakeholders.

• Coach Product Owners, Project Managers, and initiative leads on change management processes and impact mitigation strategies.

• Support incident response and disaster recovery efforts by restoring systems to approved configurations and supporting recovery time objectives (RTO).

• Partner with IT and Quality leadership to enforce change control policies and ensure documentation accuracy, compliance, and continuous process improvement.

• Perform additional duties as assigned.

Basic Qualifications

• Bachelor’s degree (BS/BA) in a technical field.

• Seven or more years of professional experience, including at least five years of Organizational Change Management (OCM) experience supporting complex configuration and change management initiatives.

• Demonstrated experience performing configuration and change management for large, complex projects developed using Agile methodologies.

• Experience maturing enterprise-level configuration and change management capabilities within structured governance frameworks.

• Experience supporting a government IT organization.

• Demonstrated experience managing change initiatives related to cloud-based system implementations.

• Experience working across multiple stakeholder groups to achieve IT objectives and deliver on product requirements.

• Experience reviewing technical and program deliverables to ensure high-quality outcomes.

• Strong communication, facilitation, and presentation skills.

• Experience using Salesforce for change and configuration management activities.

• Experience developing content and managing documentation within SharePoint environments.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

• Ability to maintain and retain suitability investigation and clearance as required. 

• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications

• ITIL4 Certification

• JIRA and Confluence experience

• PMP Certification

• Certified Change Management Professional (CCMP) or Change Management Specialist (CMS)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.