Certification Coordinator

Compensation: $20-$23/hr

Location: Primarily remote, with 1-2 days per week at our downtown Austin, TX office.

The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.

In this role, you will support the administration of the Certified Fraud Examiner (CFE) Credential Program by reviewing applications, verifying certification requirements, maintaining accurate records, and providing exceptional service to candidates and members throughout the certification process.

Essential Functions:

1. Reviews and processes CFE Exam Applications, ensuring the accuracy of applicant information and the completion of all necessary criteria.
2. Runs reports and analyzes data to determine application and applicant needs depending on what stage of the certification process they are in.
3. Communicates with association members to provide customer support, inform them of program requirements or issues with their applications, and answer certification program-related inquiries.
4. Processes certificate orders and program verification letter requests as needed.
5. Conducts quality assurance on other team members’ work and performs exam application audits as needed.
6. Detects anomalies in applicant data and escalates any suspected misconduct to management and the Exam Integrity Team for review.
7. Collaborates with cross-functional teams, including Shipping and Member Services, to meet customer needs and resolve customer issues.
8. Updates Standard Operating Procedures and ensures that all program documentation related to the role’s responsibilities are accurate and up to date.
9. Performs other duties as requested or required.

Requirements:

1. 1-3 years of customer service and data entry/processing experience. Four years of High School resulting in a diploma or GED required; BA/BS degree a plus.
2. Strong attention to detail, analytical, problem-solving, and critical thinking skills.
3. Excellent customer service and conflict management skills and the ability to successfully identify and address customer needs.
4. Excellent written and verbal communication.
5. Skilled in collaborating with internal and external resources.
6. Proven skills in organizing work, taking direction, managing time effectively, and handling multiple tasks in a fast-paced environment.
7. Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel) and Salesforce and a working knowledge of other reporting tools, such as Crystal Reports.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees. We also offer employer contributions to dependent medical premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in ATX.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another week granted after 10 years of employment.
• Support for Growing Families: Eligible employees receive paid parental benefits designed to provide additional financial support during parental leave.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $400 annual reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Fraud Knowledge Bonus: Bonus programs available for demonstrating mastery of the fraud examination body of knowledge.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.