We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
This role is entirely remote, with a requirement for candidates to reside within 100 miles of Chicago, IL, South Jordan, UT, or in IA, MO, WI, and WY. #BI-Remote #LI-Remote
About the role:
Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of an Outbound Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, you will be responsible for managing and collecting overdue payments from customers through proactive outreach. The role involves negotiating payment arrangements, resolving account discrepancies, and maintaining positive customer relationships while ensuring compliance with company policies and legal regulations.
Responsibilities:
- Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangements
- Maintain accurate and detailed records of all collection activities and customer interactions in the Enova’s CRM system
- Identify and address account discrepancies or issues that may impact payment collection
- Collaborate with the collections team to develop and implement effective collection strategies and procedures
- Ensure compliance with federal, state, and local collection regulations and company policies
- Provide exceptional customer service while handling sensitive financial information and maintaining professionalism
Requirements:
- 2 or more years of experience in a collections role, preferably in an outbound collections capacity
- Strong communication and negotiation skills with the ability to handle challenging conversations tactfully
- Excellent organizational skills and attention to detail
- Proficiency in using CRM software and Google Office Suite
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of relevant collection laws and regulations
Compensation:
The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
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