Manage multiple concurrent eDiscovery matters from initiation through production, serving as the primary client contact. Advise on data collection, processing, review workflows, analytics, and deliverables. Create schedules, manage resources, budgets, invoices, communications, quality standards, and cross-functional project teams. Build client relationships, manage expectations, and resolve issues proactively while ensuring projects meet scope, timeline, budget, and quality requirements.
Overview
The eDiscovery Case Manager role is responsible for high level management, delegation, and execution of day to day e-discovery project tasks. The role involves concurrently managing multiple projects of varying complexity. The incumbent will collaborate with attorneys, paralegals, IT personnel, and other members of the counsel and/or client legal team to ensure the successful completion of e-discovery matters.
ResponsibilitiesManagement of Projects:
- Providing end-to-end oversight of discovery matters and serving as primary client point of contact
- Providing expertise and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables
- Creating and maintaining project schedules, including defining activities, sequence, dependencies, work effort, duration and associated resource requirements
- Developing and managing relationships with internal teams
- Defining, communicating, implementing and monitoring quality standards on all project deliverables
- Planning and managing internal and external project communications, ensuring effective exchange of project information and deliverables
- Forecasting, tracking and managing project budgets and invoices
- Successfully overseeing multiple, concurrent projects
- Developing strong client relationships through collaborative, consultative service
- BA/BS degree or minimum 5 years in the litigation support / legal industry
- Minimum 3 years’ experience as a Project Manager
- Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints
- Demonstrated ability to manage client expectations and maintain client satisfaction
- A proactive approach to problem-solving and the ability to anticipate client needs
- The ability to confront unexpected problems quickly and effectively
- Strong teamwork, communication (written and oral), client management, and interpersonal skills
- Demonstrated ability to manage project teams, including teams of supporting project managers
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