Case Manager (Employment Law)

Description

Omega Law Group is a prestigious employment law firm serving California. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in employment law and personal injury. To learn more, please visit our website: www.omegalaw.com.

Position Overview:

The Employment Case Manager plays a critical role in supporting the Employment Law Department by assisting attorneys and clients throughout the lifecycle of employment-related matters. This position serves as a primary point of contact for clients, helps gather and organize case-related information and documentation, coordinates communications, and supports the overall progression of claims from intake through resolution.

The ideal candidate is highly organized, detail-oriented, empathetic, proactive, and able to manage multiple priorities in a fast-paced legal environment.

Responsibilities:

Client Communication & Support

• Serve as a primary point of contact for clients regarding case status, updates, and requests for information.
• Maintain regular communication with clients via phone, text, email, and other communication platforms.
• Gather detailed information from clients regarding employment-related claims, incidents, damages, timelines, and supporting facts.
• Request, collect, review, and organize client documents and records.
• Follow up with clients for missing information and documentation.
• Assist clients with completing forms, questionnaires, declarations, and other case-related materials.
• Maintain professionalism, empathy, and confidentiality in all client interactions.

Case Development & Investigation

• Gather and organize evidence and documentation relevant to employment matters.
• Send personnel demands and document requests to defendants, employers, insurance carriers, and third parties.
• Contact witnesses and gather statements or additional information related to claims.
• Coordinate collection of employment records, payroll records, personnel files, disciplinary records, and related documentation.
• Assist attorneys with factual investigation and case development.
• Prepare case summaries, chronologies, and status updates for attorney review.
• Identify missing documentation or potential issues and escalate them to attorneys as appropriate.

Case Management & Administrative Support

• Maintain accurate and organized electronic case files.
• Update case management systems with notes, documents, tasks, deadlines, and communications.
• Monitor and assist with deadlines, follow-ups, and task completion.
• Coordinate meetings, appointments, interviews, and client calls.
• Draft routine correspondence and case-related communications.
• Assist with preparation of demand packages and supporting documentation.
• Work collaboratively with attorneys, legal assistants, and department staff to ensure cases progress efficiently.
• Assist with intake and onboarding of new employment matters as needed.

Additional Responsibilities

• Support attorneys with pre-litigation and litigation-related tasks as assigned.
• Assist in identifying opportunities to improve workflows, client experience, and department efficiency.
• Maintain compliance with firm policies, procedures, and confidentiality requirements.
• Perform additional duties and special projects as assigned by management.

Qualifications:

Education & Experience

• High school diploma or equivalent required; college coursework or degree preferred.
• Prior experience in a law firm, legal support, employment law, personal injury, or case management role preferred.
• Experience working with sensitive and confidential information preferred.

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple cases and priorities simultaneously.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating within a team environment.
• Professional and empathetic client service skills.
• Proficiency with Microsoft Office, Google Workspace, and case management software.
• Ability to adapt to changing priorities and department needs.
• Bilingual skills are a plus but not required.

Physical & Work Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to communicate effectively by phone, video, and written correspondence.
• Ability to occasionally lift and move files or office materials.

Compensation:

$25 to $40 per hour

Comprehensive Benefits Package:

• Retirement Savings: 401(k) plan available
• Career Development: Opportunities for professional growth and advancement
• Comprehensive Insurance Coverage
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Free onsite parking

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.