Case Manager - Bilingual

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

Position Summary

Under the supervision of the Support Services Manager, the Case Manager is responsible for carrying a caseload of approximately 35 participants. The Case Manager performs assessments and develops Individual Service Plans with the participants. The Case Manager will meet with participants to implement Individual Service Plans and collaborate with program leadership to help the organization maintain compliance with local, county, state and federal regulations.

Primary Duties

Manage a caseload of approximately 35 participants.

Perform Individual Service Needs Assessments.

Collaborate with the participant to develop an Individual Service Plan that identifies needs with the primary focus being housing.

Create an action plan to assist the participant with accomplishing goal(s).

Report participant’s progress to Program Leadership as required.

Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.

Track and encourage participants to attend scheduled appointments.

Maintain accurate participant files and records by entering documentation of all assessments, services, crisis management, and discharge services into various electronic systems for all participants in compliance with ECS practices and contract requirements.

Assist participants with planned exits from the program and link to appropriate services.

Adhere to agency, state, and funder regulations.

Other duties.

Minimum Requirements

High School Diploma + 4 years’ experience or AA degree in similar field + 3 years’ experience, or CHW Certificate/CADC + 2 – 4 years’ experience, or BA/BS degree in similar field + 2 – 4 years’ experience, or MA/MS degree in similar field + 1 year experience.

As a Bilingual (Spanish-speaking) Case Manager, must be fluent in both written and oral communication and comprehension in Spanish.

PLUS:

Associate degree in psychology, counseling, social work, or another related field and 3 years of relevant work experience

CCSF Community Health Worker Certificate and 2 – 4 years of relevant work experience

High school diploma/GED and 4 years of relevant work experience

Experience working in integrated service teams using person-centered harm-reduction and trauma-informed approaches.

Background working with unhoused individuals.

Effective communication skills (written and oral).

Excellent organizational and time management skills.

Strong administrative and organizational skills. Must possess excellent charting, recordkeeping, and professional writing skills.

Knowledge of Microsoft Office programs and experience documenting services into electronic record systems.

Must be able to problem solve and quickly assess/respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution and de-escalation interventions, as well as other types of crises.

Operate with cultural humility in a diverse program and staff population.

Possess a knowledge of and sensitivity to adults with substance abuse, domestic violence, incarceration, HIV/AIDS, mental health including co-occurring disorders, and history of trauma.

Lived experienced preferred, but not necessary.

Other Requirements

Must secure fingerprint image screening and annual TB screening.

Must be able to meet physical requirements of the position, which may include lifting up to 30 lbs.

Mission Essential

Demonstrate behavior that supports the organization’s mission, vision, and values.

Adhere to all company and department programs, policies, and procedures.

Communicate effectively and model integrity, fairness, and ethical business practices.

ECS offers industry leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.