Cargo Operations Manager

Job Description:

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 70 airports across the U.S. and Canada. We are the home to over 13,000+ team members supporting over 1.5B Kilos and over 410K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The work of a Cargo Operation Manager includes but are not limited to managing, directing coordinating and controlling through subordinate personnel all aspects of a cargo operation, providing performance reports to the Cargo General Manager as required.

The Cargo Operations Manager ensures that Service Levels Agreements (SLA) and Key Performance Indicators (KPI) are met, analyses operations to establish efficient processes, ensures that compliance with all Governmental requirements are met, assist with monthly billing procedures ensuring that budgets and adequate resources are maintained, participates in the training, mentoring, coaching, counseling, discipline, hiring and termination of subordinates; meets and maintains communication with customers, provides monthly reports and any additional tasks as appointed by the General Manager.

Knowledge, Skill and Abilities

• Well versed computer skills with working knowledge of Microsoft Office programs.

• Ability to read, analyze and interpret technical procedures and government regulations.

• Excellent English verbal and written communication skills.

• Ability to speak effectively before groups of customers or employees.

• Ability to define problems, collect data, establish facts and draw valid conclusions.

• Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Cognitive skills to set priorities and use independent judgment.

• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.

Education and Experience

• Two to four years of experience in Airport Operations Management equivalency.

• Valid US driver’s license.

• Successful completion of required airport badging process.

Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.