Care Coordinator

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.

You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs.

Core Areas of Responsibility

Client Communications

• Support our clients via phone and email in 8 hour shifts between 9am - 5pm PST/EST.
• Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
• Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
• Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.

Clinician Communications

• Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
• Help redirect clinician questions to the right team when necessary.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Onboard into Care Coordinator workflows
• Begin to work independently on basic client and clinician communications

 Where you’ll make an impact in the first year:

• Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
• Support with onboarding new Care Coordinators
• Be a key contributor to company priorities by helping ease processes for our clients and clinicians.

 You’ll be successful if you are:

• Comfortable speaking on the phone with a diverse range of clients
• Excited about communicating efficiently, clearly, and comprehensively
• Knowledgeable or interested in learning about health insurance and claims submission
• Detail-oriented and excited about problem-solving to get the job done
• Comfortable working in a metrics-based environment
• Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47,005 and $55,300. The full salary range for this full-time, non-exempt role is $47,005 -  $61,295. 

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 #LI-Remote  #LI-AA1