Card & Connected Commerce Quality Assurance Analyst

Job Description
Quality assurance (QA) plays a vital role in ensuring that a product, service, or process meets specified standards and expectations. As a Card & Connected Commerce Quality Assurance Analyst, you will be a key player in our first line of defense (FLOD), responsible for conducting accurate and timely testing of marketing creative copy materials submitted by our Card and Connected Commerce business partners. Your testing efforts will support our partner business areas by contributing to the delivery of reliable, consistent, and clear testing results, showcasing their success at adhering to various regulatory requirements, guidelines, and targeted processes.
Required qualifications, capabilities, and skills

• 3+ years of professional experience involving Quality Reviews (QA/QC), Business Controls, Regulatory Compliance, Risk, Audit, or similar analytically focused tasks.
• Bachelor's degree and/or CRCM (Certified Regulatory Compliance Manager) preferred.
• Demonstrated analytical and critical thinking capabilities with sharp attention to detail.
• Effective communication skills, both verbal and written, across multiple business areas and at various business levels.
• Proven organizational and time management skills, with the ability to prioritize work and meet deadlines.

Preferred qualifications, capabilities, and skills

• Collaborative mindset with the ability to build strong relationships across the organization.
• Ability to work independently, demonstrating initiative in identifying tasks and maintaining focus to achieve objectives.
• Capable of discussing differing opinions while maintaining composure and professionalism.
• Demonstrated ability to utilize procedures, job aids, training, and available resources to effectively execute tasks and resolve issues.
• Regulatory compliance knowledge of consumer-focused regulations related to marketing and digital media channels is a plus.

Strong working knowledge of advertising/marketing practices across various marketing channels is a plus.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.