Provides frontline support for carrier activities, including selecting carriers for sales opportunities, handling routine customer inquiries, negotiating transaction costs, resolving issues, and escalating opportunities for improvement. This hybrid role requires commuting to Downtown Akron, Ohio, or Green Bay, Wisconsin. Candidates need a high school diploma or GED and 0–1 year of operations or related experience.
While this position is hybrid, qualified candidates must be able to commute to Downtown Akron, Ohio or Green Bay, Wisconsin.
POSITION OVERVIEW:
Frontline individual contributor role that interacts with the carriers. Selects carriers to support sales opportunities, providing customer service, solves routine issues, and provides pricing negotiation.
ESSENTIAL FUNCTIONS
- Act as primary point of contact for customer service routine inquiries related to carrier activities.
- Provide day to day support to operational activities such as communication, transactional negotiation with carriers on cost, and ensuring to obtain best cost per transaction.
- Identifies and escalates unresolved customer issues, continuous improvement, and new service opportunities to leadership.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
High school diploma/ GED
0-1 year Operations or related experience in a fast-paced environment.
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay Range: $17.30- $22.25 depending on experience.
230 FedEx Custom Critical
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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