Capability Specialist - West Coast

West Coast - Sales (50% Travel)

OXOS is searching for a Capability Specialist to join our high-growth team. You will be the on-the-ground expert training customers to deploy, operate, and integrate our handheld Dynamic Digital Radiography systems. This is a unique opportunity for a radiology-savvy professional who enjoys teaching, traveling, and directly impacting customer success in medical imaging.

Responsibilities

• Field-based Training
• Design and deliver on-site and virtual training programs for radiologists, technologists, and support staff
• Certify customer users to competency standards within defined timelines
• Provide live demonstrations of core features, workflows, and troubleshooting techniques
• Training Materials Development
• Create and maintain multimedia resources: step-by-step guides, quick-start cards, e-learning modules, and video tutorials
• Update all materials to reflect software upgrades, hardware enhancements, and customer feedback
• Publish and organize content in the central training portal
• Customer Proficiency & Analytics
• Define and track KPIs such as time-to-first-quality image, error-rate reduction, and post-training satisfaction
• Analyze performance data to identify knowledge gaps and recommend targeted interventions
• Conduct “refresher” clinics and on-demand coaching to sustain proficiency
• Feedback & Continuous Improvement
• Solicit qualitative feedback during training sessions to uncover usability issues or workflow bottlenecks
• Partner with Sales, Product, Engineering, and Customer Success teams to translate feedback into product and process enhancements
• Document recurring issues and maintain a knowledge base of field-proven solutions
• Sales Support and Operations
• Act as the customer advocate for training needs and system integration challenges
• Coordinate logistics, scheduling, and travel for training engagements across assigned territories
• Report progress, risks, and insights regularly to the Customer Success leadership team

Qualifications & Skills

• Required
• ≥ 2 years’ hands-on experience in radiology environments (hospital, clinic, or imaging center)
• Demonstrated ability to design and deliver technical training for adult learners
• Strong understanding of radiographic imaging principles, DICOM/PACS workflows, and healthcare IT architectures
• Exceptional verbal and written communication skills, with comfort presenting to clinical and technical audiences
• Proven organizational skills: managing multiple projects, schedules, and customer relationships
• Willingness to travel up to 50%

• Preferred
• Licensed Radiologic Technologist (RT) or equivalent certification
• Familiarity with Learning Management Systems (LMS) and e-learning authoring tools
• Experience in instructional design and multimedia content creation
• Basic troubleshooting skills for imaging hardware and software systems

Benefits and Perks

• Health, Dental, and Vision Insurance
• 401(k)
• Competitive pay and equity in the company
• The opportunity to work with an innovative, early-stage company that is changing medical imaging as we know it  
• Endless opportunities for growth and development