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Information Technology • Internet of Things • Mobile • On-Demand • Software
Manage a B2B technology customer portfolio, driving onboarding, adoption, value realization, retention, renewal readiness, and growth support. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, maintain account documentation, and identify process improvements. The role requires trusted relationship-building, strong organization, and familiarity with cloud or managed services environments.
Top Skills:
AWSAzureCRMCustomer Success PlatformsGCPVMware
Information Technology • Internet of Things • Mobile • On-Demand • Software
Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.
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Manage a B2B technology customer portfolio, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and maximize customer value. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer experience improvements and success methodologies.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
