On Call Receptionist

We are a 24/7 Senior Living Facility currently seeking a professional and friendly On-Call Receptionist to join our team. This is an as-needed position with flexible scheduling. Must have CPR and First Aid certification.

Shifts may include:

• AM Shift: 7:00 AM – 3:00 PM

• PM Shift: 3:00 PM – 11:00 PM

• NOC Shift: 11:00 PM – 7:00 AM

Job Summary: Responsible for all reception desk functions necessary to ensure the service and safety of all residents and employees in the facility. All responsibilities are to be done in a professional, courteous and conscientious manner. Position is a key and highly visible one in the St. Paul's safety and security process. 

Essential Duties and Responsibilities:  

• Monitors all security doors and gates leading into facility and garage. Maintain security of building at all times. 
• Interacts with, receives and implements security instructions from the Facilities Manager.
• Understands fully all emergency and security alarm systems, all intercom systems and telephone systems at ALL St. Paul's facilities.
• Attends all training, where required, of all emergency alarm and communication systems.
• Where appropriate and requested, coordinates training of other staff on emergency alarms and communications systems.
• Understands fully and utilizes, as required, all emergency telephone, pager and disaster contact lists, policies and procedures.
• Ensures "Radio Contact" at all time between Manor and Villa, and with CCC at times CCC is open.
• Knows and understands radio equipment and its use, especially when there may be a power failure and the telephone systems are not working.
• Performs "radio checks" with other facilities and with security personnel during day and evening periods.
• Reports problems to the Facilities Manager at earliest possible time.
• Processes requests made by residents for service, repairs, food trays, and emergency help

Minimum Qualifications:

• Must be at least 18 years of age and possess good communication skills, both verbal and written.
• Must be able to speak fluently in English. Able to interact with staff, visitors and residents in a calm and professional manner, both in person and by telephone.
• Must be able to deal with emergency and stressful situations in a positive and calming manner.
•  Must enjoy contact with and have compassion for seniors.
• Must present self well dressed, neat and well groomed.
• Must be able to promote a positive and professional image of St. Paul's at all times. Must be capable of using good judgment and acting independently with no or little supervision.
• Must be able to operate telephone systems, intercoms, door opening systems and sort postal deliveries as needed.
• Must be able to fully understand and operate facility fire panels and CCTV security systems.

Education and/or Experience:

• Position requires a high school diploma or its equivalency.
• Experience in a field requiring contact with the public highly desired.
• Must have and maintain a current CPR & First Aid certification