Handle inbound customer inquiries via phone, chat, and email; provide accurate information, troubleshoot issues, log interactions in the CRM, and maintain professional service.
Summary
We are looking for a Call Center Representative to assist customers with inquiries, complaints, and support needs via phone, chat, or email.
Description
- Answer inbound calls and assist customers with product inquiries, complaints, and service issues.
- Provide accurate information and troubleshooting solutions.
- Maintain a friendly and professional demeanor with customers.
- Log customer details and issues into the CRM system.
Qualifications
- High school diploma or equivalent.
- Excellent communication and listening skills.
- Ability to handle difficult situations with patience and empathy.
- Previous customer service experience preferred but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan.
- Flexible work hours.
Top Skills
CRM
Similar Jobs
Fintech
Provide support to accountholders via phone, educating them on healthcare reimbursement accounts, ensuring compliance, and delivering excellent customer service. Handle inquiries, resolve issues, and navigate online tools while maintaining member privacy.
3D Printing • AdTech • Aerospace
Provide friendly, timely support to customers via incoming calls: identify needs, resolve inquiries (billing, accounts, service), document interactions, escalate complex issues, meet performance targets, and collaborate with team to ensure excellent customer experience.
3D Printing
Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Top Skills:
CRM
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
