The Call Center Representative provides customer service via phone and digital channels, resolving inquiries and ensuring a positive client experience.
Job Type: Full-time, Part-time, or Contract
Salary: $45,000–$65,000 annually
Overview:
At OMNY Health™, we are a healthcare technology company focused on using data to drive smarter decisions and better outcomes. We are a remote-first organization that values collaboration, accountability, and meaningful work.
The Call Center Representative provides excellent customer service via phone and digital channels, helping to resolve inquiries and maintain a positive client experience.
Responsibilities:
- Handle inbound and outbound calls professionally
- Resolve customer questions or concerns efficiently
- Document customer interactions accurately
- Escalate complex issues appropriately
Requirements:
- Strong verbal and written communication skills
- Customer service experience preferred
- Reliable internet and quiet workspace required
- Must live in the U.S. and be authorized to work in the U.S.
Benefits:
- Medical, dental, and vision coverage
- 401k retirement plan
- Paid time off and paid holidays
- Remote work flexibility
- Sign-on bonus for eligible candidates
- Professional development and growth opportunities
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
