Business Transformation Manager

Job Description
Do you have a passion for developing and executing strategic vision? Are you an expert collaborator that thrives on your ability to get the job done?
As a Transformation Execution Program Manager within the Commercial & Investment Bank, you will own the day-to-day activities related to project management, analysis, and delivery of transformation initiatives for the Client Onboarding and Service (COS) organization. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. You will be proactive, detail and results-oriented, and possess outstanding leadership and communication skills.
Job Responsibilities

• Own the day-to-day analysis, project management and delivery of COS strategic initiatives
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
• Develop meaningful content and impactful visuals on PowerPoint to update executive management, leadership and stakeholders across LOBs on strategic vision, delivery milestones and change management
• Lead strategic discussions and provide ideas, take initiative and leverage creativity (in thoughts and paper) to drive the business.
• Engage product and technology development teams for all domains using agile methodology for client journeys and persona planning
• Drive change, consensus and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans and communications
• Apply understanding of innovation in financial services and emerging technologies (e.g. machine learning, Blockchain, robotics process automation) to reimagine the future of the Commercial and Investment Bank
• Develop strong trusted advisor relationships with key client stakeholders

Required qualifications, capabilities and skills

• Bachelor of Science or Arts degree required and 6+ years of relatable business experience
• Comfort in a fast-paced, dynamic and matrixed environment and the ability to operate 'in the grey'
• Ability to clearly communicate and influence -- leading leaders to a common goal
• Outstanding relationship management, interpersonal and communication skills with the tenacity to resolve issues and conflicts
• Advanced PowerPoint and Data skills with story-telling capabilities
• Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Ability to interact with colleagues at all levels and achieve goals without direct control over resources

Preferred qualifications, capabilities and skills

• MBA
• Passion for learning new operating models, technologies, and industry trends
• Previous client consulting experience
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.