Business Systems Analyst (Technical)

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

Let’s talk about the team

The GTS AMR Distributions team is focused on ensuring smooth operations and optimization of distribution systems and processes. In this role, you will monitor system performance, troubleshoot issues, and implement improvements to enhance the efficiency and reliability of the systems used in our distribution centers.

Let’s talk about the role

• Analyze and troubleshoot incidents, requests and changes related to HighJump Warehouse Management (WMS) applications and other systems used in our distribution centers based on tickets.

• Manage and respond to incidents, requests and changes in timely manner and resolve them within set SLAs.

• Communicate and work with end users to understand problems and explain root causes

• Monitor and triage alerts related to performance issues, failures, or errors.

• Identify root cause and propose solution for recurring issues.

• Document incident resolution processes.

• Facilitate and coordinate with incident management team and business users in case of P1/P2 issue.

Let’s talk about you

• 3 years of experience writing queries or stored procedures in SQL.

• Minimum 2 years of experience with HighJump Warehouse Management System (WMS) or other WMS applications.

• Experience with Tableau or Power BI is beneficial.

• Knowledge of SSRS is advantageous for generating detailed, structured reports.

Let’s talk about Qualifications and Experience
Preferred:

• Bachelor’s degree.

• Minimum of 5 years of related experience.

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:  comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. 

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position: $109,000- $137,000.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.