The Business Process Team Lead will build a team and optimize business processes, focusing on improving interactions across various functions in the company.
Who we are looking for
We are looking for an experienced leader who will help build a team and processes from scratch aimed at optimizing the interaction between product, operational and service teams. This person will become a change driver, process architect and internal consultant for Xsolla teams around the world.
RESPONSIBILITIES
- Building a business process team: recruiting, adapting and developing specialists.
- Developing and implementing end-to-end processes between business units and servicefunctions (Product, R&D, CS, Marketing, Legal, etc.).
- Diagnosing current processes: identifying growth points, eliminating duplication,optimizing interaction chains.
- Building systemic approaches to scaling and automating processes.
- Configuring a system of process and team efficiency metrics.
- Implementing best practices in process management, change management and internalconsulting.
- Organizing training and advanced training for teams on process approaches.
- Working with internal and external stakeholders, including top management
REQUIREMENTS
- Experience of at least 5 years in building business processes and/or operational consulting, preferably in product or technology companies.
- Successful experience in creating processes from scratch (greenfield) and implementing changes in large structures.
- Team management skills: selection, development, coordination of work.
- Excellent understanding of various operational models, Agile approaches, KPI/OKRprinciples, Kanban/Scrum.
- Experience with process visualization and modeling tools (BPMN, Notion, Miro,Confluence, etc.).
- Ability to speak the language of business and technology, translating strategy intooperational processes.
- English at a level not lower than Upper-Intermediate (the company's working language).
- Experience in game development, SaaS or eCommerce.
- Experience in building process offices, competence centers, or internal consulting functions.
- Knowledge of process automation and analytics systems (e.g. Camunda, Power BI, Looker, etc.)
A plus
At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees.
Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 28 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.
About company
Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide.
Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding GDPR or CCPA to [email protected]
Top Skills
Bpmn
Camunda
Confluence
Looker
Miro
Notion
Power BI
Similar Jobs
.png)
Big Data • Cloud • Digital Media • Machine Learning • Mobile • Software • Industrial
The Senior Implementation Consultant focuses on maximizing Autodesk software value for enterprise customers through process development, training, and technical guidance in the AEC sector.
Top Skills:
Autodesk
Fintech • Payments • Financial Services
Red Cell Partners invites individuals with a strong entrepreneurial spirit and a belief in innovation to submit their information for future job openings.
Fintech • HR Tech • Payments • Financial Services
The Director of Customer Onboarding oversees global payroll implementations, manages a team, engages with clients, and ensures compliance with payroll regulations while driving continuous improvement.
Top Skills:
JIRAMicrosoft Office Suite
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
