Business Process Analyst, Home Loans

Summary:

The Business Process Analyst is responsible for analyzing, designing, and implementing improvements to business processes within Home Loans. This role focuses on enhancing efficiency, effectiveness, risk mitigation, and overall operational excellence. The Analyst will work closely with business stakeholders to identify opportunities for optimization, develop solutions, and ensure successful adoption of process changes. A key aspect of this role involves a proactive approach to problem-solving, aiming not only to resolve immediate issues but also to implement safeguards that prevent recurrence. The Business Process Analyst will also contribute to defining performance metrics and fostering a culture of continuous improvement.

Essential Duties and Responsibilities:

• Process Analysis and Optimization: Conduct thorough analyses of existing mortgage processes (e.g., loan origination, underwriting, closing, servicing) to identify bottlenecks, inefficiencies, risks, and areas for improvement.
• Problem Solving and Root Cause Analysis: Employ structured problem-solving methodologies to investigate operational issues, identify underlying root causes, and develop effective and sustainable solutions.
• Risk Mitigation and Control Design: Evaluate identified risks within processes and design controls and preventative measures to mitigate those risks and ensure compliance with regulatory requirements and internal policies.
• Process Improvement Recommendations: Develop and present clear and concise recommendations for process improvements, supported by data analysis and potential impact assessments (e.g., cost savings, efficiency gains, risk reduction).
• Business Requirements Gathering: Collaborate with business stakeholders to gather and document clear and comprehensive business requirements for process changes and system enhancements.
• Test Scenario Development and Automation Support: Partner with business users and IT to define business-focused testing scenarios for system changes and support the automation of these scenarios to ensure thorough validation and minimize post-implementation issues.
• Change Management and Training: Develop and deliver coaching and training to business users on new or revised processes, ensuring understanding, adoption, and adherence. Monitor the impact of process changes and address any negative consequences.
• Performance Measurement and KPI Definition: Assist in defining key performance indicators (KPIs) and success criteria for mortgage processes. Contribute to the development of mechanisms for measuring process performance and identifying trends.
• Documentation and Process Mapping: Create and maintain detailed process maps, workflows, standard operating procedures (SOPs), and other relevant documentation to ensure clarity and consistency in process execution.
• Project Participation: Participate in cross-functional projects related to process improvement, system implementations, and regulatory changes.
• Continuous Improvement Advocacy: Champion a culture of continuous improvement within the mortgage department, encouraging the identification and implementation of process enhancements.

Qualifications:

Bachelor's degree and 8+ years of related experience

Proven experience in business process analysis, improvement methodologies (e.g., Lean, Six Sigma), and problem-solving techniques.

Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful conclusions.

Excellent communication (both written and verbal) and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.  

Proficiency in process mapping software (e.g., Visio, Lucidchart).

Experience with business requirements gathering and documentation.

Familiarity with testing methodologies and the SDLC (Software Development Life Cycle) is a plus.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Strong attention to detail and a commitment to accuracy.