Business Operations Specialist II

“We Push the Boundaries of Possibilities for our Communities.”

Overview of the Position Responsibilities: This position involves oversight and management of our commercial sales accounts including, scheduling, order entry, installations, and completion of such projects.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps. 

What You Will Do: 

• Work Hosted Voice orders, including working with customer to build call design, service delivery and installation team. 
• Contact commercial customers to arrange date and times for installation of their services. 
• Verify Services ordered and equipment needed as well as informing the customer of what is needed before install on their side. 
• Work with Installation and Networking to coordinate equipment and Technicians for the estimated customer requested install date. 
• Organize project details and provide updates to all stakeholders. 
• Being a subject matter expert on our hosted voice products and offerings. 
• Complete phone ports and the editing of phone accounts.  
• Set up customer accounts, create the service products and assign numbers. 
• Determine installation date and verify with the customer. 
• Follow up with customer after installation to ensure everything is working correctly.  
• Assist colleagues with order questions. 
• Follow up with colleagues on missing or needed info from orders or FOC rejections. 
• Maintain working knowledge of department and stay current with latest policies. 
• Maintain accurate record keeping for department as needed. 
• Develop, maintain, and accurately track the status of projects. 
• All other related duties as assigned. 

What You Will Need:

• High School diploma or GED and 1-3 years of administrative or clerical experience and/or an equivalent combination of education and experience. 
• Advanced customer service and time management skills. 
• Excellent verbal, written, and presentation skills. 
• Great organizational and interpersonal skills. 
• Ability to maintain professionalism in challenging and/or changing situations.  
• Must be able to pass a background and drug test prior to employment.   
• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote. 
• Prolonged periods of sitting at a desk and working on a computer. 
• Regularly required to talk and hear. 
• Required to use hands, handle objects and paperwork. 
• Required to use close vision and be able to focus.  
• Required to refrain from personal use of technology during working hours. 
• Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer.  
• Required to lift up to 5lbs at a given time.   

Why Work at Bluepeak? 

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion.
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us 

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.  

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.