Operations & Sales Support Manager

ABOUT THE COMPANIES

Silk Commerce is a full-service eCommerce resource serving a global network of clients. With over a decade of experience, Silk transforms conventional storefronts into high-performing digital experiences that drive conversion and long-term customer loyalty. Our multidisciplinary team spans engineering, design, strategy, and operations, and we are committed to staying at the forefront of eCommerce innovation.

OverCast Digital is a leading triple-certified TikTok Shop Partner based in Los Angeles. OverCast specializes in social commerce solutions across Strategy, Affiliate Management, and Paid Ads, working with top creators and brands to shape the future of commerce through social platforms.

ROLE OVERVIEW

We are seeking a highly organized, proactive Operations & Sales Support Manager to serve as a central hub across People Operations, Sales Enablement, and Executive Support. This part-time role is based at Silk’s Irvine office and supports HR operations for both Silk and OverCast, while partnering closely with the CEO of OverCast to ensure sales presentations and operational workflows run smoothly.

This is an ideal role for someone who thrives in a fast-paced, agency environment, enjoys owning processes end-to-end, and brings strong judgment, discretion, and follow-through across teams.

RESPONSIBILITIES

Human Resources

• Lead recruiting coordination, candidate screening, and onboarding
• Maintain accurate and confidential employee records in BambooHR
• Create, document, and enforce internal HR policies and procedures
• Administer employee benefits and respond to HR-related inquiries
• Manage employee lifecycle processes including onboarding, offboarding, and updates
  

Sales Support

• Prepare and maintain introductory sales decks and materials
• Join sales calls as needed; take notes and manage follow-ups
• Prepare pricing, financial summaries (P&L), and manage contract drafting and execution
• Share finalized SOWs with internal teams (pricing removed)
• Create detailed handover from sales to accounts teams

Administrative Operations

• Manage calendar coordination and scheduling for the CEO of OverCast
• Draft, proofread, and distribute internal and external communications
• Monitor and follow up on leadership action items and deadlines
• Ensure smooth information flow across departments and teams

Events & Culture

• Plan and execute internal events, offsites, and celebrations
• Manage travel arrangements, logistics for career fairs and external events
• Coordinate office logistics including supplies, snacks, and recurring orders

QUALIFICATIONS

• 2–4 years of experience in HR, office management, or administrative functions
• Experience in startups, agencies, or fast-paced environments preferred
• Familiarity with BambooHR, Google Suite, Teams, and related tools
• Excellent active listening skills
• Strong written and verbal communication skills
• Highly people-oriented, detail focused, and discreet with sensitive information