Business Operations Lead

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

As a Business Operations Lead at Jasper you will drive company-wide strategy and execution, leveraging data to define key metrics and insights, and leading critical cross-functional projects.

This fully remote role reports to the VP of Finance & Business Operations and is open to candidates located anywhere in the continental US.

• Strategy & Execution: Lead company-wide strategy development, planning (annual/quarterly), target setting (OKRs), and drive execution through structured problem-solving and data-driven business cases.

• Metrics & Insights: Define and refine key business metrics, develop performance dashboards (ARR, retention, adoption), provide data-driven insights, and align departmental KPIs with overall strategy.

• Operating Rhythm: Manage company operating cadences (reviews, off-sites, board prep) including agendas, cross-functional coordination, and action item follow-up; establish scalable processes for goals, reviews, and accountability.

• Cross-Functional Leadership: Drive high-impact cross-functional projects (e.g., new products, markets, onboarding, partnerships) by coordinating teams, timelines, impact analysis, and accountability.

• Executive Support: Serve as a strategic thought partner to executives, providing ad-hoc analysis, modeling, and data-driven recommendations for key decisions; prepare executive and board presentations.

• Organizational Effectiveness: Identify and address operational pain points and process gaps to improve efficiency and growth through data-informed solutions and a culture of continuous improvement.

• Communication & Alignment: Ensure effective communication of insights and decisions across the organization, break down silos, and foster alignment on company priorities and goals.

• 8+ years in strategy/operations at high-growth tech, delivering end-to-end solutions.

• Strong problem-solving, data analysis (Excel/SQL/BI), and metric-driven.

• Proven ability to execute complex projects cross-functionally.

• Excellent written/verbal skills, experienced in presenting to executives and influencing stakeholder on high-impact initiatives.

• Strong interpersonal skills, effective across diverse teams (product, engineering, sales).

• Familiar with B2B SaaS metrics; AI/ML/enterprise software a plus.

• Thrives in fast-paced environments with a high-ownership attitude.

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $175,000 - $207,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up 

• $1,500 annual learning and development stipend 

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.