Business Operations Associate (Hybrid)

Identity Digital Innovation Labs is an AI-native division building tools for both B2B and B2C brands, helping them modernize consumer and customer engagement strategies by creating DNS-powered (Domain Name System) identity and generative AI solutions. Backed by the leading DNS company, Identity Digital and its top-tier investors, we're growing quickly and looking for a strategic operator to help us scale with focus and precision.
Summary / Objective
You'll be the right hand to the co-leads and leadership team, equal parts strategic partner, operations support, and organizational wizard. You'll balance high-level strategy support with day-to-day operations, managing executive schedules, facilitating internal communications, and ensuring critical projects move forward smoothly. This hybrid role is perfect for someone who thrives in a high-growth environment and wants a front-row seat to how an AI business is built from the ground up.
What You'll Do

• Serve as a strategic and tactical partner to the division heads, anticipating needs, managing priorities, and keeping the day running smoothly
• Coordinate and manage internal and external communications, meetings, and events
• Prepare presentations, reports, meeting agendas, and notes for leadership
• Handle confidential information with discretion and professionalism
• Own administrative operations: managing competing demands including calendaring, travel logistics, expense reports, and vendor coordination
• Support cross-functional project management, including owning action items, following through to meet project deadlines and budget
• Build systems and workflows to make the team faster and smarter as we scale including budget and expense tracking
• Other duties as assigned

Who You Are / What You Bring

• 2+ years of experience in an administrative, coordinator, operations, or similar role, ideally in a startup or fast-paced environment
• Bachelor's degree in a relevant field or equivalent experience
• Exceptional organizational skills with the ability to manage competing priorities
• Strong written and verbal communication skills
• Self-starter with a bias for action and comfort in ambiguity
• Curious about AI and excited to work closely with technical teams and visionary founders
• Tech-savvy and comfortable with tools like Google Workspace, Slack, ChatGPT, and social platforms
• Absolute discretion with sensitive information
• Ability to travel as needed
• Ability to work across time zones as part of a global organization as needed
• Reliable transportation to the workplace

Bonus Points For

• Experience working in or around artificial intelligence, machine learning, or data infrastructure
• Exposure to Private Equity-backed companies
• A knack for translating complexity into clarity

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Why This Role
You'll be in the room where decisions get made, working side by side with leaders shaping the future of AI. This is a high-impact role for someone who wants to be part of a breakout journey-and learn how a category-defining company is built from the inside.
Salary Range
The U.S. base salary range for this full-time position is $73,000 - $93,000 (flexibility based on experience) plus benefits as described below. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate's qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.
US team members (and their spouses, domestic partners, and/or dependent children) are covered by generously subsidized medical, dental, and vision insurance which includes company contributions to a Health Savings Accounts. Team members are also covered by company-paid life and disability insurance and have the option of participating in employee-paid supplemental life, accidental death and dismemberment, critical illness, and accident insurance. In addition, team members can enroll in the company's 401(k) plan with up to a 5% match. You receive 15 days of paid vacation yearly, increasing to 20 days after one year. Additionally, you get 5 days of paid sick leave, 13 paid holidays, and 20 weeks of paid parental leave for birthing parents, 12 weeks for others. Also, there's an opportunity for tuition reimbursement for qualifying expenses.
Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.
A few things to know about us
Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.
Background Check Statement
At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.
Sponsorship Statement
Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.
Accommodation Statement
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at [email protected].