Business Operations Analyst

Job Summary 

The Business Operations Analyst provides essential administrative, analytical, and operational support to the Business Operations Team. This role manages business operations workflows, performs data analysis, maintains reporting tools, and supports daily operational activities across safety, claims, fleet, facilities, compliance/licensing, and other key business functions.

The position plays a critical role in organizing information, streamlining business processes, preparing executive‑ready reporting, and ensuring operational alignment across all supported centers and departments. The Business Operations Administrator must demonstrate strong organizational skills, analytical capabilities, attention to detail, and the ability to work cross‑functionally in a fast‑paced environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Provide daily administrative and operational support to the Business Operations Team
• Support business functions including safety, claims, fleet, facilities, compliance/licensing, and lender financing by gathering data, preparing summaries, and coordinating cross‑functional communication.
• Maintain databases to effectively compile data for statistical reporting. Maintain infrastructure to effectively automate and analyze operational reports with minimal manual intervention.
• Supports data collection and entry across multiple operational functions and across multiple external vendors across safety, risk, procurement, and other business operational functions.
• Support ad‑hoc data requests by performing basic to intermediate analysis and preparing actionable summaries.
• Manage departmental data repository and document workflow changes, operational procedures, and process improvements for standardization across centers.
• Work with regional leadership to review operational processes and identify and implement best practices. Properly document all recommended process improvements and establish standardization where possible across the portfolio.
• Support operational projects assigned by the Business Operations Team, ensuring timely execution and communication.
• Perform other related duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

• Bachelor’s degree in business, Finance, Operations, or related field preferred, or equivalent relevant experience.
• Experience working with operational data, reporting tools, or workflow documentation. 2–4 years of experience in administrative support, business operations, or data/reporting roles.
• Certifications in any of the following preferred: CIRM, CPSM, PMP, SCOR, Lean, Six Sigma are a plus.
• Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Ability to operate with a sense of urgency in a fast-paced work environment.
• Communication: Able to effectively persuade and influence both entrepreneurial leaders and traditional leaders. Able to read, write and communicate professionally and effectively across diverse cultures. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Comfortable working independently and in a team setting.
• Reasoning Ability: Able to define problems, collect data, establish facts, draw valid conclusions, and solve day-to-day level problems. Ability to interpret an extensive variety of data/instructions in numeric or diagram form with several abstract and concrete variables.
• Math Ability: Able to work with mathematical concepts such as probability and statistical inference. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Technology Skills: Word processing, spreadsheets, internet software, and email. Familiar/experienced with FMC management systems, ERP/CRM Systems, claims management databases, and business intelligence software or other similar data applications.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented.

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment.  Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.