Business Operations Analyst II - Device Financing

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Key Responsibilities:

• Serve as the go-to expert for Billing & Credit towards device financing, ensuring accuracy and a seamless customer experience
• Identify trends and key metrics to guide leadership in enhancing operational performance
• Contribute to process improvement efforts, documentation, and best practices around device financing
• Provide data-backed recommendations that support goals and team initiatives
• Conduct data analysis to enhance efficiency, customer experience, and quality

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree from a four-year college or university (or equivalent)
• 1-3 years of experience; or equivalent combination of education and relevant experience

Skills and Qualifications:

• Excellent verbal and written communication skills and the ability to communicate complex data clearly and concisely to leadership
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros
• Experience with SQL, Snowflake, and/or Microsoft Access is a plus
• Proficiency with Google Suite and Microsoft Office Applications

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.