BUSINESS OFFICE SPECIALIST

JOB SUMMARY:

The Business Office Specialist (BOS) organizes and performs business office functions including resident billing, statements, adjustments and reconciliation via Point Click Care software. This position is responsible for coordinating information with other departments as needed to manage and ensure efficient and accurate business functions. The BOM coordinates with resident care managers, the executive director (ED), billing and revenue cycle manager and senior accountant to manage the billing and accounts receivable duties essential to the operation of the facility and supports the Executive Director (ED), the senior accountant and the controller in the development and analysis of the operating and capital budgets. The position supervises appropriate office and reception staff.

ESSENTIAL JOB FUNCTIONS:

• Oversees all resident billing and accounts receivable functions including preparation and maintenance of resident financial files, private pay and ancillary billing, processing resident refunds, producing monthly resident statements and reconciling accounts.
• Processes deposits and reports cash receipts.
• Responsible for collection activities, verification of insurance and/or other sources of payment and provision of pertinent information to ancillary providers as requested.
• Acts as a facility-based resource for residents and families with account questions.
• Oversees accounts payable processing for the MTV administration department including ensuring invoices are coded with the appropriate general ledger account number, processed and paid accurately through Ramp Bill Pay.
• Assists resolving vendor account inquiries.
• Oversees maintenance of daily census records and related functions including monitoring, summarizing, and reporting daily census activity; updating resident data (including financial data) for face sheets.
• Communicates status changes to appropriate staff and vendors.
• Provides oversight for payroll including Initiating and distributing daily payroll reports & missed punch reports; processes requests for PTO.
• Distributes payroll checks and assist  with preparation of payroll analysis reports.
• Supervises and supports facility receptionist staff including greeting/directing visitors; answering phones and directing calls.
• Supervises business office operations and staff; works with Human Resources (HR) and the ED in hiring and evaluating office staff.
• Coordinates inventory, purchasing and disbursement of office supplies.
• Oversees maintenance and repair of copy machines, fax machines, computers, and printers;  coordinates service calls as needed.
• Prepares monthly narrative addressing operating variances to budget following guidelines established by corporate finance policies..
• Provides all necessary facility data to support completion of the annual financial audit by the corporation outside audit firm.
• Responds to periodic requests for financial or related information from the corporation and other third-party persons who do business with the facility.
• Assisting the ED with research and preparation of the operating and capital budget.

QUALIFICATIONS:

• BA or AA in Accounting with an emphasis in Finance or equivalent experience.
• Experience in resident billing systems, preferably in a senior care facility. 
• Experience with accounts payable, payroll and general ledger accounting function in a healthcare or senior living setting preferred.
• Minimum two years management experience in a clinical setting.
• Efficient English verbal and written communication skills; bilingual is a plus.