Business Intelligence Analyst

About the Team/Role 

We are seeking a strategic team member for Global Risk Operations who is passionate about driving transformational change. In this role, you will be responsible for extracting meaningful insights from our operational data to inform key decisions and identify areas for optimization. You will lead efforts in designing and implementing significant operational process improvements, enhancing our efficiency and effectiveness.

Critically, you will also identify opportunities and build automation solutions to eliminate repetitive manual processes, especially where our core product offerings may not fully address business needs, ensuring our operations are scalable and resilient. This position is ideal for someone who thrives on solving complex challenges and making a measurable impact.

How you'll make an impact

DATA ANALYSIS + REPORTING

• Provide data analysis and reporting to department stakeholders.
• Administration of departmental reporting, inclusive of but not limited to KPIs and management dashboards, issue management and analysis, scheduled and ad-hoc reporting.
• Implement processes, workflows, and reporting to track work items, volume, turnaround time, and ensure accurate capture of required data.
• Analysis of trends and other data as requested by management, including development of ad-hoc reports as necessary to identify or illustrate identified issues.
• Deliver innovative report building alternatives to an ever-increasing manual environment by utilizing current applications, automated technology and education.
• Deliver results on time and without errors. Communicate effectively with stakeholders to gather appropriate data and collaborate on timelines.

TECHNICAL SUPPORT

• Subject matter expert and at times administrator of key software solutions and technical tools deployed within the department.
• Leverage WEX applications and all available tools to improve individual and departmental effectiveness and efficiency.
• Serves as a change agent for continuous improvement of technical and automation capabilities within the department, applying strategic thinking, innovation and process re-engineering to day to day activities.

PROCESS IMPROVEMENT & AUTOMATION

• Identify opportunities to improve, streamline, and automate operational processes.
• Develop and implement innovative solutions to enhance efficiency and productivity, leveraging existing software and tools.
• Design and build small-scale automation solutions to eliminate manual tasks and reduce errors.
• Analyze process workflows to identify bottlenecks and areas for improvement.
• Collaborate with colleagues to gather requirements and implement process changes.
• Stay abreast of industry best practices and emerging technologies in process automation.

For some period of time, this role may also have shared responsibility for:

COMPLIANCE + CONTROLS:

• Shared responsibility for oversight, administration, and accuracy of financial terms within NA Fleet and OTR merchant acceptance and card program contracts.
• Governance and performance of daily, weekly, monthly, and quarterly audits and internal contracts as applicable and Sarbanes Oxley controls requirements as related to merchant settlement processing.
• Maintain evidence of and metrics related to the department's SOX controls program to report out on the status.
• Works with department leadership, internal and external audit, Finance, or other SMEs and stakeholders as applicable to identify process improvements, modifications to existing or new controls.
• Ensure the department’s controls program used to manage risk is operating effectively and sufficiently to achieve the intended objectives.

Experience you'll bring 

• Bachelor’s degree and/or minimum of 3 years of experience in a comparable role.
• Analytical mind that can trouble-shoot, problem solve, and think logically through multi-faceted issues and provide clear direction and explanation.
• Must have intermediate or better MS Excel, Access, and Oracle database experience.
• Coding skills (SQL, Macros, Python, etc.).
• Familiarity with basic data cleaning and exploratory data analysis techniques.
• Complex problem-solving skills.
• Solution oriented and results driven.
• Effective verbal and written communication skills.
• Excellent time management, prioritization skills, goals setting, planning and work scheduling skills.
• Superior critical thinking and problem solving skills.
• Must successfully pass a background investigation.

Preferred Qualifications

• Ability to provide training and documentation
• Operational process re-engineering experience
• Experience with low-code automation tools such as UIPath
• Experience with dashboarding tools such as PowerBI and Looker Studio
• Knowledge of WEX systems and business processes.
• Proven ability to build effective and trustful relationships.
• Self-motivated
• Ability to effectively and calmly operate within a complex, fast-paced and changing environment.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $64,000.00 - $85,000.00