Business Development Representative

Wage band range $75,000.00 - $101,250.00 annually. However, starting pay is ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. 

SUMMARY: Under the direction of the Director of Communications, the Business Development Representative is responsible for promoting the mission, quality, and breadth of services offered through Camino a Casa and Camino Education. This role focuses on building and maintaining relationships with referral sources, educating community partners about available residential and outpatient programs, and supporting a strong and consistent referral pipeline in collaboration with the Admissions team.

The Business Development Representative serves as a key connector between Casa Pacifica and external referral partners, including school districts, SELPAs, hospital systems, private physician practices and other community stakeholders. The goal is to strengthen referral relationships, ensure a competitive presence in the market, and support positive outcomes for youth and families served.

DUTIES AND RESPONSIBILITIES (illustrated by typical activities):

• Research, identify, and conduct outreach to potential referral sources to establish and grow referral relationships with Casa Pacifica residential and outpatient programs.
• Develop and maintain awareness of referral pipeline opportunities and gather relevant information to assess referral fit and potential.
• Maintain ongoing communication with referral partners to strengthen relationships and support continued engagement with Casa Pacifica services.  
• Coordinate closely with the Admissions team to ensure smooth transitions of referral inquiries and appropriate hand-offs.
• Maintain accurate and timely documentation of all outreach, referral contacts, and engagement activity in the CRM system.
• Schedule and conduct networking meetings, presentations, and in-service trainings with referral sources (hospitals, private practice therapists) and community partners.
• Attend community networking events and professional gatherings to represent Casa Pacifica and educate stakeholders about services.
• Conduct timely follow-up with referral sources and conference contacts within ten (10) business days to reinforce engagement and support relationship development.
• Gather and share real-time market intelligence from in-service trainings, conferences, and outreach activities, translating feedback from referral sources into actionable insights
• Develop outreach materials, presentations, and other tools to support business development efforts in collaboration with internal teams.
• Prepare monthly reports, weekly updates, and participate in daily/weekly admissions and team coordination calls as assigned. Participate in internal meetings with leadership to review outreach progress, challenges, and opportunities for improvement.
• Contribute to the development and execution of outreach and marketing plans aligned with organizational goals.
• Recommend improvements to outreach and referral processes to strengthen efficiency, streamline coordination, and improve responsiveness across Admissions and partner systems.
• Accurately represents the goals and activities of the department both internally and externally.
• Complete other duties as requested.

QUALIFICATIONS REQUIRED: Position requires staff must be at least 21 years of age. Completed and cleared Livescan, criminal statement, health screening with TB test. Must undergo a one-hour training which reviews mandatory reporting requirements as per Child Abuse and Neglect Reporting Act (CANRA). This training takes place during pre-service orientation training and periodically thereafter.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Six years of sales or marketing experience within the healthcare industry, preferably in the psychiatric or mental health field.

CREDENTIALS: Community First Aid and Cardiopulmonary Resuscitation (CPR) certification, preferred.

OTHER SKILLS AND ABILITIES: Demonstrates a strong understanding of child and adolescent development, behavior modification strategies, teamwork, and group dynamics. Proficient in Microsoft Office 365 and other computer software applications. Possesses exceptional organizational, communication, and leadership abilities, along with strong interpersonal and human-relations skills. Maintains a high standard of professionalism and impeccable manners in all interactions. Bilingual (Spanish) is strongly preferred.

Valid California Driver's License with excellent driving record. Use of a personal car is required, mileage reimbursement. Must have proof of insurance. Any changes that occur on your driving record must be reported immediately to your supervisor and Human Resources.

WHAT WE OFFER 
Casa Pacifica strongly believes in providing our employees with a comprehensive and competitive total benefits package that will support them across the many needs that arise in life. In addition to the salary information listed above, employees within this position will also be eligible for the following:

• Comprehensive Benefits package,
• 401k auto enrollment at 3% with up to 5% fully vested employer matching contributions made after first year of service
• 9 paid holidays
• Medical, Dental & Vision Insurance options
• Flexible Spending and Dependent care programs
• Excellent Training opportunities – including opportunities for CEUs
• Education/Tuition Assistance programs
• Group Discount Pet Insurance
• Aflac Hospital, Critical Illness, Accidental & Dental supplemental plan options
• Employee Assistance Program (EAP)
  • Free Confidential Crisis Line 24/7, 365 days a year
  • 4 face-to-face or telephonic sessions per issue, i.e.,
    • Stress, Anxiety, Depression
    • Life transitions
    • Grief and Loss
    • Divorce
    • Conflict Resolution
    • Substance Abuse
    • Work-Life Counseling
    • Free Legal and Financial Consultations
    • Identity Theft Recovery Services

Casa Pacifica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. All applicants will be given full consideration under state, local, and federal law.