Part-time Business Analyst specializing in eCommerce. Gather and document requirements, translate needs into functional specifications and user stories, design scalable solutions with stakeholders, identify process improvements, support testing and UAT, and act as liaison between business and technical teams.
About Umbrella
Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact.
With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach.
Integrated expertise driving business forward.
About Tidal Commerce Inc.
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.
- Recognized as a Shopify Plus partner.
- Expertise in headless and composable technologies.
- Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
- Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
- Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
About the role
We are looking for a skilled Business Analyst with strong eCommerce expertise to join our team on a part-time basis. The ideal candidate will have hands-on experience with e-commerce technology, a solid understanding of ecommerce systems and workflows, and a proven track record of supporting scalable solutions. You will work closely with cross-functional teams, translating business needs into actionable technical requirements and ensuring successful project delivery.
This is a future opportunity role aimed at building our talent pipeline for upcoming business needs.
What you'll do
- Gather, analyze, and document business requirements for eCommerce platforms, models, and related integrations.
- Translate business needs into functional specifications, user stories, and workflows for development teams.
- Collaborate with stakeholders to design scalable eCommerce solutions.
- Identify gaps, challenges, and opportunities in current business processes and propose improvements.
- Support solution design by providing detailed analysis of eCommerce features
- Participate in project planning, testing, and user acceptance, ensuring deliverables meet business and technical requirements.
- Act as a liaison between business stakeholders, product owners, and technical teams to ensure clear communication and alignment.
- Stay up-to-date with eCommerce best practices and emerging trends.
Who you are:
- Minimum of 5 years of experience as a Business Analyst with a focus on eCommerce solutions.
- Strong understanding of eCommerce processes and workflows
- Experience creating functional specifications, user stories, process flows, and use cases.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication and stakeholder management skills, able to bridge business and technical teams.
- Ability to thrive in fast-paced, evolving environments and manage multiple priorities.
What We Offer:
- Opportunity to work with a talented and passionate team.
- Continuous learning and professional development opportunities.
- Collaborative and innovative work environment.
- Flexible work arrangements
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