Business Analyst

This position follows a hybrid schedule with two (2) days in-office days per week. Our office is located at 8403 Fallbrook Ave, West Hills, CA.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring.Connecting. Growing together.
We're a dynamic partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
This position is responsible for conducting and documenting moderate to complex data analysis projects. Also responsible for planning and implementing projects that drive efficiency and quality within the Revenue Services department. Ideal candidate must be able to manipulate, analyze, and interpret data using Access, Excel, SQL, and VBA and then be able to provide answers to business questions and billing issues found through analyzing the data.
This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
Primary Responsibilities:

• Manipulate, analyze, and interpret large amounts of data using Access, Excel, SQL, and VBA
• Automate processes and reports
• Recognize inefficiencies in processes (operational or technical)
• Design solutions to address billing issues
• Pull ad hoc reports from various billing systems
• Perform data validation to ensure accuracy and quality
• Data mining for advanced analysis of data presented in reports for management
• Analyze insurance medical billing denials to identify trends
• Recommend solutions to decrease bad debt and increase cash for receivables from laboratory tests
• Assist Billing department in the resolution of billing issues
• Provide feedback to Senior Management regarding contractual issues impacting Revenue Services
• Collaborate with other business units and departments on analysis projects

Success in this role takes the following attributes:

• Ability to work to a consistent high standard under pressure
• Ability to work in a fast-paced environment and adapt to ever changing priorities
• High degree of accuracy and attention to detail
• Demonstrate problem-solving and strong analytical skills
• Ability to multitask on multiple small to complex projects / tasks and meet deadlines
• Willingness to undertake additional responsibilities as required
• Self-motivated, able to work in a team, and demonstrates the ability to work independently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• BS / BA degree in Math, Economics, Business, Statistics, Finance, Data Science OR 2+ years Quest Diagnostics Billing experience
• Must be 18 years of age OR older
• 1+ years of experience with strong investigative and research skills
• 1+ years of experience in using data-driven insights to solve business problems by applying critical thinking to identify outliers, uncover trends, and recommend process improvements
• Working knowledge of SQL or any programming language
• Proficient in Microsoft Excel, with the ability to create and manage complex spreadsheets, use formulas (e.g., VLOOKUP & pivot tables) to analyze and present business data effectively.
• Ability to work onsite up to two days per week at 8403 Fallbrook Ave, West Hills, CA (Close to Woodland Hills, CA)
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Quest Diagnostics Billing experience
• 1+ years of experience working with SQL

Telecommuting Requirements:

• Reside within commutable distance to the office at 8403 Fallbrook Ave, West Hills, CA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Success in this role requires a passion for solving complex problems-similar to assembling a puzzle-by connecting business challenges and developing effective solutions.
• Strong logic / reasoning / creative thinking / business problem solutioning skills
• Excellent organizational and communication (written and verbal) skills
• Breaks down complex problems into manageable parts and uses logic to create solutions or develop new processes.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 - $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.